IT Support Engineer

KAYAK/momondo, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is at our core and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

As an IT Support Engineer, you will be a member of the team responsible for configuring and supporting end user computers and corporate IT services at KAYAK.com, a worldwide leader in Internet travel search. This is a phenomenal opportunity for the right candidate to gain hands-on experience in a dynamic Internet company. The ideal candidate is motivated by new challenges, collaborative and effectively communicates in a distributed team environment.

This role requires commuting to our Copenhagen office 4 days per week.

Please submit your CV in English.

In this role, you will:

• Provide support to on-site and remote KAYAK employees.

• Monitor the ticket queue and resolve requests in a timely manner.

• Support onboarding and offboarding processes (computer setup, orientation, and computer retrieval, etc.).

• Support and maintain office hardware such as video conferencing equipment, printers, and TV digital signage.

• Assist with IT asset and endpoint management (MDM administration, computer procurements, deployments, repairs, and recycling).

• Maintain and create internal process documentation in our knowledge base.

• Provide technical support for company-wide meetings and events.

• Participate in company-wide IT projects and initiatives.

Please apply if you have:

• 2+ years of experience in IT Support or similar role.

• User-focused approach with a problem-solving mentality.

• Strong troubleshooting knowledge of Windows and Macs.

• Strong multitasking and prioritization ability.

• Good communication and interpersonal skills.

• Knowledge of IT Security standard processes

• Knowledge of networking basics (Wi-Fi, Zero Trust, DNS).

Experience with the following are preferred:

• Google Workspace Apps and Admin Console

• Identity Management, like Okta Administration

• MDM platforms like JAMF and Intune

• Freshservice Ticketing System

• Slack Administration

• Windows Active Directory (users and computers)

• Terminal, Powershell, or scripting languages

Benefits

• 6 weeks paid vacation

• Pension plan contributions

• Private health & life insurance

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to HeadSpace

  • No meeting Fridays

• Focus on your career growth:

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Lunch provided five days per week & breakfast once a week

• Amazing office in the city centre of Copenhagen (near Rådhusplasen)

• Monthly social events, Thursday bars

Inclusion

At KAYAK/momondo, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.
Need an accommodation for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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