Technical Support:
- Respond to and resolve IT support requests and tickets.
- Troubleshoot hardware and software issues on desktops, laptops, printers, and other peripheral devices.
- Install, configure, and maintain operating systems, software applications, and network services.
- Develop and maintain manuals, and other support documentation.
Incident Management:
- Identify, diagnose, and resolve technical problems.
- Document all incidents and service requests in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
IT Infrastructure Administration and Maintenance:
- Monitor and maintain IT infrastructure, including servers, storage, routers, switches, and firewalls.
- Perform regular system updates, patches, and backups.
- Ensure system security by implementing and maintaining antivirus and anti-malware solutions.
- Manage user accounts, permissions, and access rights.
- Assist with setup, configuration, and troubleshooting.
Collaboration and Communication:
- Work closely with other IT team members in the region to resolve complex issues.
- Communicate effectively with non-technical users to understand and address their IT needs.
Provide timely updates and follow-up on support requests.
Top Skills
What We Do
Iyuno (iyuno.com) is the global media and entertainment industry’s leading localization service provider. As a trusted partner to the world’s most recognized entertainment studios, streaming platforms and creators, it offers end-to-end localization services – from dubbing, subtitling and access services to media management, transformation and distribution services – in over 100 languages for every type of content distribution platform. The company's 75-year collective legacy is unmatched in operational expertise, scale, capacity and breadth of services. Leveraging the best in breed creative and technical talent, state-of-the-art facilities and next generation technologies, the company now boasts the largest global footprint with 67 offices in 34 countries. The company’s scale and customer-centric approach is focused on its mission of connecting content, connecting people. For more information, follow @IyunoHQ and #WeAreIyuno across social platforms.
