Context & Impact:
Due to an internal move, we're looking for an IT Support Engineer to ensure continuity and fast response in our first‑line IT support at Lansweeper..
You'll be the first point of contact (the everyday hero your coworkers turn to when something's off) for all Lansweeper employees, handling tickets, walk‑ups, and IT service requests swiftly and with a smile (either fake or real smile is fine, your pick).
This role keeps every employee up and running while freeing up your coworker senior engineers to focus on complex IT projects, which you can also be a part of going forward.
Over the next year, your work will directly improve SLA compliance, user satisfaction, and the efficiency of our Jira‑based IT workflows.
Challenge:
The main challenges you'll face are:
- Managing a high volume of requests while maintaining quality and calm under pressure
- Keeping Jira and documentation up‑to‑date and consistent across the team
- Staying motivated in a structured, support‑oriented role while continuously improving processes.
Key Responsibilities:
- Serve as first‑line IT contact for all Lansweeper employees through tickets, chat, and walk‑ups
- Handle onboarding/offboarding, access management in Microsoft 365 and Azure AD
- Process and follow up on equipment orders, ensuring items are delivered on time, tracked correctly, and registered in Lansweeper.
- Manage email quarantine requests, hardware swaps, and office meeting room setups
- Keep Jira fully updated as the single source of truth for IT tickets, workflows, and documentation
- Create, maintain, and improve written procedures and internal documentation
- Identify opportunities to automate recurring tasks and simplify internal processes
- Be onsite at least four days per week to handle office‑related IT requests
Key Requirements:
Hard skills:
- Basic understanding of Microsoft 365, Azure Active Directory, and modern IT environments
- Familiarity with IT ticketing tools such as Jira Service Management
- Interest in IT administration, asset management, and hardware troubleshooting
- Fast learner, able to pick up new tools and internal procedures quickly
- Analytical thinker with a process‑driven, structured approach
Soft skills:
- Customer‑first mindset and strong communication skills
- Politeness and professionalism under stress
- Reliability, ownership, and motivation to see issues through to completion
Our Offer:
- Competitive salary benchmarked to market standards
- Benefits: group insurance, health coverage, meal vouchers, eco vouchers, and more
- Career growth & learning opportunities - expand your technical expertise and grow within IT or other internal tracks over time
- Flexible working hours and partial remote options
- Regular company events, knowledge‑sharing sessions, and fun team activities
Company Info:
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights-spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.
We help our customers:
- Tame hybrid infrastructures
- Manage compliance risks
- Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems
From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:
- One Team - united across boundaries
- We Care - customers and people at the center
- We Grow - learning, sharing, improving
- We Deliver - focusing on what truly matters
Team Info:
You'll join the IT Team, working closely with a merry bunch of misfits and reporting to Bart Everaert.
Team size: 8 members, based in Belgium (HQ, Ghent area).
Call to action:
Do you want to set your first steps into IT whilst having real impact and the perfect setup to learn more and grow?
Then hit apply!
Top Skills
What the Team is Saying
What We Do
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
IT managers have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the IT of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
Centralized IT Asset Data enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing IT Asset Data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper's IT Inventory Platform provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you?
We don't over promise, We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together, we're writing our visionary story of ambition, growth, and top-notch tech.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
