The Role
Provide second-line IT support across helpdesk, chat and in-person; provision and manage macOS/Windows/Ubuntu devices; run onboarding; administer Google Workspace and Okta; manage MDM and asset inventory; maintain Wroclaw office technology and support senior admins on infrastructure and automation tasks.
Summary Generated by Built In
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.
And now we're looking for an IT Support Engineer to join us. The IT team keeps airSlate's global workforce productive and secure across all locations. We own the full employee technology lifecycle - device provisioning and management, identity and access, corporate SaaS administration, on-site and remote support, and IT automation. The team is the first point of contact for everything related to workplace technology and partners with every department as the company grows.
Responsibilities
- Provide second-line IT support (escalations after the AI IT bot) via helpdesk, chat, and in person.
- Prepare, configure, ship, and manage employee laptops (macOS, Windows, Ubuntu) for remote staff and the Wroclaw office.
- Deliver on-site IT support and maintain Wroclaw office technology (meeting rooms, network, peripherals).
- Run IT onboarding for new hires in Polish and English - accounts, devices, access, and first-day setup.
- Administer user accounts and access in Google Workspace and Okta (provisioning, deprovisioning, groups, SSO apps).
- Manage devices and hardware inventory in Hexnode MDM and the asset-tracking system.
- Support senior admins on more advanced infrastructure and automation tasks.
Requirements
- 1-2 years in IT support / helpdesk / system administration, ideally in an international or SaaS environment.
- Hands-on experience supporting and provisioning macOS and Windows (Linux / Ubuntu a strong plus).
- Working knowledge of Google Workspace administration and identity / SSO tools (Okta or similar).
- Experience with an MDM solution (Hexnode, Jamf, Intune, or comparable) and IT asset management.
- Networking fundamentals (DHCP, DNS, VPN, Wi-Fi); exposure to UniFi is a plus.
- Languages: strong spoken and written English (B2+) to support users; fluent Russian or Ukrainian; Polish is a strong plus for on-site onboarding and support.
- Soft skills: strong service mindset, clear communication, ownership, patience, and the ability to explain technical topics to non-technical users.
- Willingness to work on-site in the Wroclaw office.
- Education: degree in IT / CS or equivalent practical experience.
If you're seeking a dynamic environment that encourages creativity, collaboration, and continuous improvement, you've come to the right place. Join us as we transform the way organizations operate and leave a positive impact on millions of users worldwide🚀.
What we offer
Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.
Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.
Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
Read our Recruitment Privacy Notice to Learn how we process your personal information.
Skills Required
- 1-2 years in IT support, helpdesk, or system administration
- Hands-on experience supporting and provisioning macOS and Windows
- Experience with Linux / Ubuntu
- Working knowledge of Google Workspace administration
- Experience with identity/SSO tools (Okta or similar)
- Experience with an MDM solution (Hexnode, Jamf, Intune, or comparable) and IT asset management
- Networking fundamentals (DHCP, DNS, VPN, Wi-Fi)
- Experience with UniFi
- Strong spoken and written English (B2+)
- Fluent Russian or Ukrainian
- Polish language skills
- Strong service mindset, clear communication, ownership, patience
- Willingness to work on-site in the Wroclaw office
- Degree in IT/Computer Science or equivalent practical experience
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The Company
What We Do
airSlate is building what's next for workflows. Read all the latest news and exciting updates here.
