The Role
Provide day-to-day technical support for 200+ users (onsite and remote), onboard and train staff, deploy and manage devices and inventory, monitor security and compliance, author SOPs, build IT usage reports, identify automation opportunities, and coordinate with vendors and IT partners to scale IT operations.
Summary Generated by Built In
Outsourced CFO is looking for an IT Support Engineer to join our Cape Town team, reporting to the IT Manager.
This is a hands-on role for someone who thrives on solving problems, bringing order to systems, and finding smarter ways to run IT operations.
You will support a growing team of 200+ users, keep our systems secure and reliable, and play a real part in shaping how our IT function scales.
The level (1 or 2) will be matched to your experience.
Key Responsibilities;
- Provide day-to-day technical support to team members, onsite and remote
- Onboard and train new hires, and handle event technology
- Receive, format, and deploy devices in line with OCFO standards
- Manage IT inventory, spare stock, and procurement triggers
- Build IT reports on systems usage, metrics, and performance
- Monitor security dashboards, review vulnerabilities, and support compliance
- Author and audit SOPs, and help maintain systems monitoring
- Identify and implement automation opportunities across IT operations
- Coordinate with IT partners and vendors
Requirements
- 1+ years' experience in an IT support role
- Strong experience administering and supporting Google Workspace (this is our primary platform)
- Some Microsoft 365 support or exposure
- Strong problem-solving and systems thinking
- Attention to detail and process discipline
- Ability to juggle multiple operational priorities
- Clear communication and confident stakeholder coordination
- A continuous improvement mindset
- A diploma (a degree is ideal)
- 1+ years in an IT support role
- Proven experience embedding AI tools into your daily workflow to solve problems and drive results. Able to demonstrate measurable impact—such as time saved, errors reduced, or client value added—rather than just theoretical knowledge.
Advantageous
- Automation experience with Zapier, n8n, or Zoho Flow
- Zoho One experience
- Entry-to-mid level cybersecurity operations exposure
- Google App scripts experience
Our OCFO values
Family first
Integrity matters
Switched on Thinking
Excellence in everything
Growth and success
To accompany your application:
- CV with a short cover note including your Google Workspace experience and how you have used AI to improve your own abilities
- We are comfortable with you using AI tools to help prepare your application, we use them here too. If you do, please add a short note at the end of your cover letter telling us which tool you used and what you used it for. We are far more interested in honesty about your process than in a polished document.
Benefits
- On-site first, as a hybrid working model can be discussed after probation.
- The chance to work in a modern, security-focused IT environment.
Skills Required
- 1+ years in an IT support role
- Strong experience administering and supporting Google Workspace
- Some Microsoft 365 support or exposure
- Proven experience embedding AI tools into daily workflow with measurable impact
- Strong problem-solving and systems thinking
- Attention to detail and process discipline
- Ability to juggle multiple operational priorities
- Clear communication and confident stakeholder coordination
- Continuous improvement mindset
- Diploma (degree ideal)
- Automation experience with Zapier, n8n, or Zoho Flow
- Zoho One experience
- Entry-to-mid level cybersecurity operations exposure
- Google Apps Script experience
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The Company
What We Do
Outsourced CFO offers founders financial management services including CFO Services, Cloud Accounting, Automation Services & Talent Solutions, building world-class finance functions for scaling companies.
