Technical Support
- Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
- Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.
- Install, configure, and maintain hardware, software, and peripherals.
- Handle system upgrades, patch management, and regular maintenance.
- Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
- Manage user accounts, permissions, and access through Active Directory.
- Assist in maintaining network devices (routers, switches, firewalls).
- Monitor system performance and ensure uptime.
- Support installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable).
- Ensure IT assets are tracked, updated, and maintained.
- Respond to user queries via email, phone, or ticketing system.
- Provide timely resolution and escalate issues to senior engineers when needed.
- Train employees on basic IT usage, security practices, and software tools.
- Maintain logs, documentation, and SOPs.
- Support procurement of IT hardware/software.
- Ensure compliance with IT security policies and audit requirements.
RequirementsRequired Skills & Qualifications
- 3+ years of experience as IT Support Engineer / Desktop Support / Technical Support.
- Strong knowledge of:
- Windows OS (7/10/11), macOS basics
- Office 365 / Outlook / Email configurations
- Networking (TCP/IP, DNS, DHCP, VPN)
- Active Directory & basic server concepts
- Windows OS (7/10/11), macOS basics
- Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).
- Good troubleshooting and diagnostic skills.
- Excellent communication and customer-service orientation.
- Ability to handle multiple tasks and work independently.
- Knowledge of cloud platforms (Azure, AWS, Google Workspace)
- Basic understanding of cybersecurity and endpoint protection tools
- Experience with remote support tools (AnyDesk, TeamViewer, RDP)
- Certifications like:
- CompTIA A+ / N+
- Microsoft Certified: Modern Desktop Administrator
- CCNA (basic networking)
- CompTIA A+ / N+
BenefitsWhat is in for you?
- 5-days working.
- On-site international work opportunities.
- Creative freedom to work.
- Work-life balance.
- Festive Holidays.
- Paid Leaves.
- Monetary incentives.
- Referral benefits.
- Various Awards & Recognition programs.
- Sponsored learning & certification programs.
- Fun events.
- And so much more.
Join our team and contribute to our mission of delivering exceptional content that promotes our software solutions and services and engages our target audience.
Skills Required
- 3+ years of experience as an IT Support Engineer, Desktop Support, or Technical Support professional
- Strong knowledge of Windows OS, including Windows 7, 10, and 11
- Basic knowledge of macOS
- Knowledge of Office 365, Outlook, and email configurations
- Knowledge of networking concepts including TCP/IP, DNS, DHCP, and VPN
- Knowledge of Active Directory and basic server concepts
- Experience with ticketing tools such as Jira, Freshservice, or Zoho Desk
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer-service orientation
- Ability to handle multiple tasks and work independently
- Knowledge of cloud platforms such as Azure, AWS, or Google Workspace
- Basic understanding of cybersecurity and endpoint protection tools
- Experience with remote support tools such as AnyDesk, TeamViewer, or RDP
- CompTIA A+, CompTIA Network+, Microsoft Certified Modern Desktop Administrator, or basic CCNA certification
What We Do
WeblineIndia provides offshore software development and dedicated teams for SMBs and mid-market companies seeking predictable delivery, modernization, and innovation. Founded in 1999, the company combines US presence with an ISO-certified development center in India through its proprietary RelyShore® model, delivering offshore efficiency with enterprise-grade reliability across 3600+ projects, 825+ clients, and 25+ countries. With 165+ skilled engineers, WeblineIndia offers AI/ML, data, automation, cloud, product modernization, enterprise solutions, eCommerce, CMS, QA, DevOps, web, and mobile app development. Clients can engage through custom projects, dedicated developers, ODC/managed teams, or specialized pods for full-stack, mobile, AI/data, eCommerce, DevOps, QA, UX, and CRM needs.
Why Work With Us
Longstanding Industry Presence Focus on Cutting-Edge Technology Employee-Centric Culture Professional Growth Opportunities Global Exposure Commitment to Excellence High Ethical Standards Dynamic Team Environment
