Job Description
- Record and classify received Incidents and service requests
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Keep users informed about their Incidents’ status at agreed intervals
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Investigate and diagnose of all Incidents and Service Requests
- Verify resolution with users and resolve Incidents in ITSM tool
- Determines if an incident needs to be escalated according to priority and severity of the issue.
- Supports Fugro employees with knowledge sharing and guidance where required and applicable.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.
Skills Required
- Record and classify incidents and service requests
- Log all incident/service request details with categorization and prioritization
- Communicate status updates to users at agreed intervals
- Associate incidents with related records (changes, problems, knowledge articles)
- Investigate and diagnose incidents and service requests
- Verify resolutions and close incidents in the ITSM tool
- Escalate incidents according to priority and severity
- Provide knowledge sharing and guidance to employees
What We Do
We are the world’s leading Geo-data specialist, collecting and analysing comprehensive information about the Earth and the structures built upon it. Through integrated data acquisition, analysis and advice, we unlock insights from Geo-data to help our clients design, build and operate their assets in a safe, sustainable and efficient manner. Learn more about us: https://www.youtube.com/fugro https://www.facebook.com/fugro https://twitter.com/fugro https://www.instagram.com/fugro/
