Do you have a passion for solving a variety of technical issues? Are you enthusiastic and process-driven? Do you love working with others to find solutions? If this interests you, we are looking for a Support Assistant with a real desire to provide our internal customers with the highest quality of service by responding to incoming calls and Service Desk tickets, diagnosing, and resolving problems remotely. Our team is a key component of the Corporate IT department, serving our fellow employees around the globe for level one and two issues and collaborating with field support and other IT teams for more advanced issues.
Mission
Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues, ensuring timely resolution, high-quality support, and compliance with IT policies and procedures. Support the global energy industry by delivering reliable IT services that empower business operations and enhance user experience. Our team is a key component of the Corporate IT department, serving our fellow employees around the globe for level one and two issues and collaborating with field support and other IT teams for more advanced issues.
Responsibilities
- Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues.
- Respond to requests in our IT Service Management (ITSM) tool in a timely manner
- Follow documented processes to assist and troubleshoot
- Document details from investigating and troubleshooting calls and requests within our ITSM, Jira Service Desk
- Escalate requests to next level support when necessary
- Create additional documentation articles in Confluence (Wiki) to help the team solve similar issues
- Comply with policies, procedures, and guidelines
Requirements
- Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role
- Relative work experience and/or specialized training
- High school diploma or equivalent
- Experience diagnosing and repairing computers
- Proficiency in conducting PC software, printer and multi-function device support
- Excellent technology skills and flexibility adapting to new technologies and systems
- Ability to speak fluent English
- Strong communications and interpersonal skills with the ability to build trust and integrity in your relationships with customers
- Self-motivated, but also an excellent teammate, who can work with people at all levels of the organization
- Good problem analysis and resolution, impact verification, and troubleshooting experience
- Ability to explain technical issues to technical and nontechnical employees and customers
- Ability to diagnose problems across multiple IT disciplines
- Willing to work weekends and holidays
Plus
- Associate's or Bachelor’s degree in technology-related field
- Comptia A+, Comptia Network+ , and ITIL certifications
Skills Required
- Relative work experience and/or specialized training
- High school diploma or equivalent
- Experience diagnosing and repairing computers
- Proficiency supporting PC software, printers, and multifunction devices
- Strong technology skills and adaptability to new technologies and systems
- Fluent English communication skills
- Strong communication and interpersonal skills
- Ability to work independently and collaboratively with employees at all organizational levels
- Problem analysis, resolution, impact verification, and troubleshooting experience
- Ability to explain technical issues to technical and nontechnical employees and customers
- Ability to diagnose problems across multiple IT disciplines
- Willingness to work weekends and holidays
- Associate's or bachelor's degree in a technology-related field
- CompTIA A+ certification
- CompTIA Network+ certification
- ITIL certification
NOV Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NOV and has not been reviewed or approved by NOV.
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Healthcare Strength — Company materials describe comprehensive medical, dental, and vision coverage alongside life/disability insurance, a global EAP, wellness resources, and paid parental leave; the company also states it pays most U.S. health plan premiums, which bolsters perceived value.
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Retirement Support — The 401(k) program features auto‑enrollment, immediate vesting, and ongoing employer contributions; historical filings and comments point to a generally well‑regarded match even as exact formulas can change.
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Leave & Time Off Breadth — Paid parental leave and widely cited decent PTO at hire are complemented by options like experience‑based vacation credit and a flexible holiday, creating a rounded time‑off offering in many U.S. roles.
NOV Insights
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
