Who We Are
Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. Our recipes are developed by leading animal nutritionists, and are made with only real, fresh ingredients... and nothing artificial! We have lofty goals (to make every dog in the country healthier, and every pet parent happier!) and we are looking for the right people to help us get there. This is an exciting opportunity to join a VC-backed, high-growth, e-commerce startup and have an outsized impact in an extremely fast-paced environment. Plus, you get to think about dogs all day!
Who You Are
We are seeking a knowledgeable and proactive IT Specialist to support and maintain our organization’s technology infrastructure. The IT Specialist will be responsible for troubleshooting hardware and software issues, maintaining systems and networks, onboarding and offboarding employees, supporting end users, and ensuring the security and efficiency of IT operations. The ideal candidate is detail-oriented and able to work effectively in a fast-paced environment.
Responsibilities:
- Provide technical support to employees for hardware, software, network, and system-related issues
- Install, configure, and maintain computers, printers, and other IT equipment
- Monitor and maintain network performance, security, and connectivity
- Troubleshoot system and application issues and resolve technical problems promptly
- Manage user accounts, permissions, and access controls
- Perform software updates, patches, and system backups
- Support cybersecurity initiatives and ensure compliance with company policies
- Document IT procedures, troubleshooting steps, and system configurations
- Maintaining documentation on employee devices and employee systems access
- Manage onboarding and offboarding of employees, including account setup, equipment provisioning, system access, and asset recovery
- Coordinate with HR and department managers to ensure new hires have appropriate technology access and departing employees are securely removed from systems
- Assist with onboarding and training employees on company technology and IT policies
- Coordinate with external vendors and service providers when necessary
- Recommend technology improvements and assist with IT projects and upgrades
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- 3+ years of experience in IT support or systems administration
- Strong knowledge of Mac and PC (Lenovo) operating systems
- Networking: e.g. TCP/IP, DNS, DHCP, VPNs, Routers, Firewalls, Wi-Fi configuration and troubleshooting
- Cybersecurity: Access control, MFA, malware/phishing prevention
- Familiarity with networking concepts, cloud services, and cybersecurity best practices
- Experience with Google Workspace, Microsoft 365, or similar platforms
- Excellent problem-solving and communication skills
- Ability to manage multiple tasks and prioritize effectively
This is a hybrid position.
You must be able to commute into our office in Midtown Manhattan Monday, Wednesday, and Thursday.
Spot & Tango is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field preferred
- 3+ years of experience in IT support or systems administration
- Strong knowledge of Mac and PC operating systems
- Networking: e.g. TCP/IP, DNS, DHCP, VPNs, Routers, Firewalls, Wi-Fi configuration and troubleshooting
- Cybersecurity: Access control, MFA, malware/phishing prevention
- Familiarity with networking concepts, cloud services, and cybersecurity best practices
- Experience with Google Workspace, Microsoft 365, or similar platforms
- Excellent problem-solving and communication skills
- Ability to manage multiple tasks and prioritize effectively
What the Team is Saying
Spot & Tango Compensation & Benefits Highlights
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Healthcare Strength — Core medical, dental, and vision coverage are included; feedback suggests wellness components like mental health support, FSA access, and disability insurance appear in employer materials.
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Retirement Support — A 401(k) with company match is explicitly offered, indicating structured retirement savings support is part of the package.
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Leave & Time Off Breadth — Paid company holidays and PTO are provided; feedback suggests flexible or generous time‑off language appears in some employer-facing profiles.
Spot & Tango Insights
What We Do
Here at Spot & Tango, we are on a mission to make your pet healthier and happier, simplifying your role as a pet parent along the way. Put simply: we exist to create more happy days with your dog. Since 2018, we’ve been cooking up fresh, whole ingredient meals personalized for dogs at prices humans can afford. We even created an entirely new category with UnKibble, the only Fresh Dry™ food for dogs. That’s how much we believe in the benefits of real food for our loyal companions. Our recipes are made with only whole vegetables, fruits, grains, and meats that we’d eat too. Plus, every vet-formulated meal plan is delivered directly to your door and completely customized to your dog’s weight, age, activity level, and health goals.
Why Work With Us
At Spot & Tango, we know that we're only as good as our people. We look for candidates who ask the right questions, have an entrepreneurial spirit, and learn at light speed. While we value experience, we also appreciate (and seek out!) fresh perspectives.
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Spot & Tango Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy requires employees to work in-person at our New York office Monday, Wednesday and Thursday. Employees are able to work from home on Tuesday and Friday.
