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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
The IT Specialist at Qualtrics resolves technical issues, optimizes IT workflows, ensures security compliance, manages IT assets, and educates staff on processes.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
IT Specialist
Why We Have This Role
Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.
How You’ll Find Success
- Advanced Troubleshooting: Demonstrating an ability to resolve complex, Tier 1-3 technical issues across diverse systems including on-premise networks.
- Process Optimization: Proactively identifying bottlenecks in IT workflows and implementing automated solutions (e.g., via PowerShell, Python, or ServiceNow) to increase team efficiency.
- Security Mindset: Integrating best-practice security protocols into daily operations, ensuring all systems meet global compliance standards.
- Stakeholder Management: Communicating technical concepts clearly to non-technical business partners to align IT capabilities with corporate goals.
- Project Leadership: Successfully leading small-to-medium scale technical migrations or deployments from the planning phase through to execution.
- Data-Driven Decision Making: Using analytical tools to monitor system health and providing actionable insights to prevent downtime before it occurs.
How You’ll Grow
- Strategic Leadership: Transition from a technical expert into a mentor role, helping to shape the career paths of Junior and Mid-level Analysts.
- Architectural Influence: Opportunity to participate in global infrastructure design discussions, moving beyond maintenance into system architecture.
- Cross-Functional Expertise: Gain exposure to diverse business units (Finance, HR, Operations) to understand how high-level IT infrastructure powers global business.
Things You’ll Do
- Operate laptop and desktop lifecycle at Qualtrics in EMEA region by using the vendor(s) with matching capabilities selected in partnership with Procurement, following the global established process and improving it to match regional conditions.
- Operate computer peripherals provisioning process at Qualtrics in EMEA region by using the vendor(s) with matching capabilities selected in partnership with Procurement, following the global established process and improving it to match regional conditions.
- SQL analytics: being able to turn employee and IT incident and service request data in MySQL database into information useful for optimizing IT services
- Coding: able to interpret brief statements such as HTTPs API calls and write basic SELECT & SELECT with JOIN SQL statements
- Operate and troubleshoot automated processes for laptop configuration
- Manage equipment disposal and recycling in accordance with the current Information Security Policy and country-specific accounting practices.
- Manage IT Asset records, entering information about assets changing state into appropriate systems. Regularly monitor accuracy of asset records for APJ assets and take remedial action to improve accuracy and availability of recordkeeping. Respond to audit inquiries seeking evidence of compliance with audit control objectives.
- Be the primary SME for 1-2 regionally scoped services in the IT portfolio. A service is a tool IT operates in their line of business or a product IT administers for the end users.
- Respond to IT service desk requests and provide solutions based on documentation written by senior team members.
- Educate employees about IT processes and self-service options as part of providing responses to incoming requests
- Support desktop equipment (computers, phones, etc.): triage incoming requests, identify root causes, take remedial action as prescribed by documentation, escalate to senior team members if a case does not fit any of the known solutions.
- Manage the technology component of employee onboarding/departure process: set up laptops for new hires, distribute peripheral equipment according to the established process, monitor incoming tickets for laptop provisioning requests
- Routinely propose updates to problem solving documentation when encountering outdated or absent articles
What We’re Looking For On Your Resume
- Excellent command of written and spoken English, being able to understand and be understood by native speakers of American, British and Australian English.
- A minimum of 2 years experience as a 2nd or 3rd tier IT Support Engineer
- A degree in Computer Science, Information Systems, IT, or similar, or practical experience working in IT roles for at least 4 years
- Mac OS X - complete understanding of the UI and user-configurable settings.
- Windows - familiarity with administration of Windows 10 Enterprise OS, Azure AD and Intune
- Network - understanding of network fundamentals, able to describe operation of TCP/IP protocol in general, able to explain the operation of wired and wireless Ethernet networks.
- Experience administering a user directory service - G Suite or Active Directory.
- Apple Business Manager (DEP) - understanding of what it is, how it works and troubleshooting sequence.
- Jamf - understanding of what it is, how it is used at Q and what are the technological limitations of the tool.
- Windows Intune/Autopilot configuration and operation knowledge and experience
What You Should Know About This Team
- The IT/Systems team is spread out across the globe with team members in Reston, Virginia, Provo, Utah, Seattle, Washington, Kraków Poland and Dublin, Ireland.
- Career progression for team members can be either within the IT organization, expanding the scope and impact of their own role along with business growth, or moving into Engineering roles focused on software development outside of IT.
- IT at Qualtrics is part of the Internal Systems organization. Internal Systems develop and operate all infrastructure that is not part of the production environment, except for the network. Network is entirely out of scope for IT and Internal Systems.
Our Team’s Favorite Perks and Benefits
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
- Private Medical Insurance - Luxmed health & dental cover for you and your dependants.
- Commuter Assistance - Up to the value of 80 PLN net a month for public transport.
- Savings Plan - Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
- QED PROGRAM - Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
- Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
- A choice of Multispot cards available.
- Our employee assistance program with Unum provides counselling and wellbeing support to all employees
- Experience bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance
- Glasses/Contact lenses Reimbursement
- Free breakfasts, lunches, snacks, and drinks for everyone in the office
- Tax-deductible expenses (up to 75% depending on role)
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Top Skills
Active Directory
Azure Ad
Google Suite
Https
Intune
JAMF
MySQL
Powershell
Python
SQL
Windows
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
Engineering
About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
