Key Responsibilities:
- Provisioning & Configuration: Set up and configure client machines, following company standards
- Technical Support: Provide troubleshooting and support for hardware, software, and applications
- User Assistance: Respond to end-user inquiries and deliver timely service and solutions
- Ticket Management: Create, track, and resolve IT support tickets in a timely manner
- User Account Management: Administration of user accounts for internal and external systems
- Inventory Management: Meticulously track, manage, and organize IT equipment inventory
- End user Onboarding and Offboarding: Timely delivery of on and offboarding tasks
Required Skills and Qualifications:
- Experience: At least 3 years of experience in IT support, with hands-on experience in troubleshooting and resolving client issues
- Customer Service: Demonstrate exceptional interpersonal and customer service skills
- Technical Skills: Experience working with Active Directory, M365, Windows, macOS, VPN, Remote Management and Monitoring tools (RMM), Client Patch Management, End-Point Protection, Mobile Device Management (MDM), Collaboration Tools (Zoom, Slack) and Ticket Management (Jira); familiarity with Linux (any distribution) is a plus
- Networking Fundamentals: Understanding of networking concepts, including cabling, OSI model, TCP/IP, DNS, DHCP. Advanced level knowledge a plus
- Problem-Solving Skills: Ability to analyze complex issues and apply appropriate troubleshooting techniques using available resources
- Organization & Time Management: Self-driven and is capable of handling multiple tasks, keeping attention to detail, and prioritization to meet deadlines
- Communication: Strong written and verbal communication skills, including active listening and the ability to clearly document issues and resolutions. Proven experience interacting with executive leadership
Certification: CompTIA A+ (desired) or any other industry-recognized certification in IT Support (e.g., Network+, Security+, ITIL) is a plus
Working Conditions:
- Office Presence: Hybrid - Minimum of three days per week at the Virginia Headquarters
- Physical Requirements: Ability to lift and carry computer equipment as needed
The US base salary range for this role is between $60,000 to $75,000 annualized plus bonus, equity value (where applicable) and benefits. Your base pay will depend on your experience, location, skills and qualifications.
About the Company:
Seekr is a privately held artificial intelligence company that identifies, rates, and generates reliable content at scale. Seekr's trusted and responsible AI platform comprehensively and uniformly evaluates each piece of content individually against objective, transparent, and explainable standards. Seekr is committed to building a web that people can trust.
Our environment is fast paced, requiring the ability to work autonomously, and hands on from day one, with minimal supervision in an ever-changing environment. You will need to demonstrate excellent problem-solving skills. The right mix of organizational and communication skills will be the key to success. Attention to detail and a proven ability to manage priorities are also essential. We are looking for people ready to lead by example, be selfless in your leadership across teams, collaborate with your peers, and partner with colleagues and external partners.
Company Benefits:
- Working with a smart and talented team to solve the big misinformation problems in news we currently face
- Exciting and cutting-edge technologies at scale
- 100% remote position - work from where you like
- Highly competitive salary
- Company investment in training, certifications, and your professional development
- Company Bonus Plan
- Employee Equity Program
- 401k Retirement plan with matching
- Medical, Dental and Vision Insurance for you and your family
- Life Insurance / Disability
- Unlimited PTO
- 13 Paid Holidays
- Employee Assistance Program
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What We Do
Seekr Technologies Inc. (“Seekr”) is an Artificial General Intelligence company that develops and offers ethical AI solutions, employing large language models to identify, evaluate, summarize, and generate reliable content at scale.
Leveraging its proprietary Principle-Aligned AI technology, vast language and vision models, and an independent web-scale search engine, Seekr enables users to build, manage, and deploy grounded, trustworthy, and transparent LLMs, empowering users to discover, create, and trust a world of content
