AnaVation LLC

Staff IT Specialist

Reposted 7 Days Ago

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Quantico, VA, USA

In-Office

Junior

Information Technology • Consulting • Cybersecurity

The Role

Provide end user support for a custom application, managing user queries and ensuring satisfaction while working towards growth in cloud engineering and software development.

Summary Generated by Built In

Be Challenged and Make a Difference

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

Description of Task to be Performed:

Provide end user support for a custom application that is used by 3000+ users. The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions. The ideal candidate will be customer focused and have experience working people to understand an application that requires a level of expertise to operate. Clear explanations, patience with user issues and quick responses are critical. Our team will train the

candidate on all aspects of the user interactions.

There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development.

This position is on-site with our customer in Quantico, VA.

This position requires an active TS/SCI with a CI Polygraph.

Required Qualifications:

Education: Bachelor’s Degree and Minimum of two (2) years of experience as a help desk person or customer support team. Without a Degree, 4 years of direct experience
Clearance: TS/SCI CI Poly
Experience with ensuring high levels of customer satisfaction through support to customer issues and needs.
Excellent verbal and written communication skills.

Preferred Qualifications:

Experience with Mobile application support
Experience providing the “customers” voice to the testing process

Benefits

Generous cost sharing for medical insurance for the employee and dependents
100% company paid dental insurance for employees and dependents
100% company paid long-term and short-term disability insurance
100% company paid vision insurance for employees and dependents
401k plan with generous match and 100% immediate vesting
Competitive Pay
Generous paid leave and holiday package
Tuition and training reimbursement
Life and AD&D Insurance

About AnaVation

AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.

If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!

AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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The Company

HQ: Chantilly, VA

134 Employees

Year Founded: 2013

What We Do

AnaVation is a trusted partner that delivers high-value, cost-effective solutions to solve our customers’ most complex technical and analytical problems. AnaVation believes that the future of securing, collecting, processing, and analyzing cyber data will require the development of advanced ANAlytical technologies derived via the innoVATION of current and future technologies. AnaVation believes in the “Idea of the Possible” — that it is possible for our experts, partnering with our customers in the right environment, to create innovative technical solutions that expand our customers’ capabilities. We want to do two things for our customers. We want to resolve existing challenges and we want to prepare them for the future. Our technical expertise and innovative engineering culture enable us to do those things.