Girard College is a full scholarship boarding school that fosters intellectual curiosity, social development, and emotional growth in academically focused students from underserved communities. We ensure every student the opportunity and the means to achieve excellence and preparation for advanced education through purposeful academic and residential programs.
Under the supervision of the Director of Technology, the IT Specialist is responsible for providing multi-levelfront-line technical support for academic, administrative, and residential operations.
Responsibilities:
• Troubleshooting, reporting, resolves problems with computers, network printers, software, and other
• office/classroom related equipment.
• Assist in the day-to-day management of network performance
• Create and maintain user and group accounts as the Active Directory/Office365 and Google Workplaceadministrator
• Mobile device management via JAMF and Intune
• Support of education technology systems
• Assist and manage IT projects as needed
• Assign and maintain student and staff technology assets inventory using IncidentIQ
• Serve as first responder for all wired and wireless network outages (mandatory on-call in the event of major disruptions)
• Create and maintain professional technical documentation and user training
• New hire setup and onboarding
• VOIP phone system adds/changes/moves
• Communicate and interface with vendors for support
Physical Requirements and Work Environment:
• Works in an environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts.
• May work at a desk and computer for extended periods of time.
• Be able to occasionally lift to 50 lbs.
• Work primarily in a traditional climate-controlled office environment.
• Work intermittently in outside weather conditions, including extreme heat and cold.
Qualifications• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or equivalent work experience.
• Certifications (MCSE, MCP, and A+) (preferred)
• Experience supporting educational environments is a plus
• Experience troubleshooting and repairing Chromebooks, Laptops, MacBooks
• Effective communication skills, written and verbal
• Minimum 2 years’ experience as helpdesk support
• Experience managing users and groups within Active Directory, Google Workplace, Apple environments
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or equivalent work experience
- Minimum 2 years of helpdesk support experience
- Experience troubleshooting and repairing Chromebooks, laptops, and MacBooks
- Experience managing users and groups within Active Directory, Google Workspace, and Apple environments
- Effective written and verbal communication skills
- MCSE, MCP, or A+ certification
- Experience supporting educational environments
What We Do
The Girard Estate is a charitable trust created by philanthropist Stephen Girard in 1830 to support the public good. It generates funding through investments, real estate, and mining operations, with ninety percent of its revenues supporting Girard College, a boarding school for economically disadvantaged children in Philadelphia, ensuring ongoing opportunities for underserved youth.
