Job Title: Jr. IT Resource
Location: Williams Companies,6221 Mile Lane Rd Sayre, PA
Reports to: Chief Technology Officer
Starting rate is $23/hour, increases based on experience
Essential Duties and Responsibilities:
- Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
- Take action and ownership to solve problems in response to queries and support tickets raised by business users
- Ask questions to determine nature of problem
- Run diagnostic programs to resolve problems
- Walk customer through problem-solving process
- Respond to queries either in person, email, messaging apps or over the phone
- Install, modify, and repair computer hardware and software
- Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users
- Evaluate and propose technology improvements under the direction of IT manager
- Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget
- Write training manuals, document new processes and procedures
- Run diagnostic programs to resolve problems
- Perform other tasks assigned by IT manager
Essential Skills:
- Clear, professional, and friendly telephone/communication skills
- Ability to work well individually, as well as in a TEAM environment.
- Ability to communicate effectively with all TEAM members and clients.
- Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
- Demonstrates analytical and problem-solving skills
Qualifications and Requirements:
- Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
- Experience troubleshooting hardware and network problems.
- Understanding of basic networking principles.
- General technology troubleshooting skills.
- Network troubleshooting background or understanding of network technology or telephony
- POS system understanding.
- Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.
- Represent yourself and TEAM Dandy positively and respectfully.
- Standing or walking around premises for extended periods of time.
- Requires frequent bending and reaching.
- Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.
Skills Required
- Background in technology supporting Windows OS, hardware, software, printers, Microsoft Office, and LAN/WAN issues
- Experience troubleshooting hardware and network problems
- Understanding of basic networking principles
- General technology troubleshooting skills
- Network troubleshooting background or understanding of network technology or telephony
- Understanding of POS systems
- Valid driver’s license
- Ability to travel to store locations in Pennsylvania and New York as required
- Professional and effective communication skills
- Ability to work independently and in a team environment
- Strong organizational, multitasking, prioritization, analytical, and problem-solving skills
- Ability to stand or walk for extended periods
- Ability to frequently bend and reach
- Ability to frequently lift 10–20 pounds and occasionally lift or maneuver up to 50 pounds
What We Do
Dandy is Family Owned, and Community Driven! When you visit any one of our 60+ stores throughout the Twin Tiers of Pennsylvania and New York, you will walk away amazed with the quality of our diverse offerings: fresh, hot pizza, cold and hot subs, specialty coffee and café items, salads, wraps, and sides along with a large selection of snacks, grocery items, and cooler beverages. As one of the area’s largest employers, we have the best TEAM ready to provide you great service in a prompt, friendly, and courteous environment. Dandy focuses on our customers first, and together we take an active role in supporting our local communities through our major local fundraising campaigns: Dandy Pink Cups every October and Dandy Canes during the holiday season. The difference in Dandy is YOU! #pizzacafedeli #community #homeiswheremydandyis
