Our Opportunity:
We are looking for an IT Support Specialist to join our IT team in Louisville, KY. The IT Site Support Tech must be highly autonomous, possess project and time management skills, and have the desire and ability to work in a fast-paced environment. They must possess strong customer service skills, basic knowledge of computers (hardware and software) and RF unit technologies, and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and diplomacy is required. The nature of this position is technical and hands-on.
What You'll Do:
- Key responsibilities include delivering "World Class" support to the Fulfillment Center in a professional and friendly manner, troubleshooting application, hardware, and network issues.
- Engaging with and educating your customers; documentation, analysis, and resolution of help desk tickets.
- Working with local and remote IT Groups, employees and operations management to provide high-quality solutions to IT problems quickly.
- This will provide you with the opportunity to learn and work with a variety of equipment and issues, including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more.
- Day to Day activities include network, computer, and printer troubleshooting, asset management, data cabling, and systems administration in various software and hardware environments.
- Work closely with your colleagues to identify, recommend, develop and implement cost-effective technology solutions to support our rapid growth.
What You'll Need:
- Experience supporting PCs in a Windows Active Directory environment
- Basic knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
- Proven skills in PC repair, troubleshooting, deployment, and liquidation
- Participate in a 24/7 support and on call rotation
- Intermediate troubleshooting skills in a multi-user, high pressured environment
- Experience in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies
- Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors
- Regular and reliable attendance
- Participate in a 24/7 support and on call rotation
- Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
- Possess the desire for continuous improvement
- Ability to stand/walk for 6 - 8 hours per day
- Ability to work night shift
Bonus:
- Prior experience providing IT support in a Fulfillment Center environment
- A+ Certification, Network+ Certification
- Experience working in an SLA driven environment
- Knowledge of Motorola/Zebra RF Units: Moto MC92N0, VC70N0, WT41N0
- Experience with Data Cabling / Computer Facilities maintenance
- Working knowledge of SOTI MobiControl device management
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Experience supporting PCs in a Windows Active Directory environment
- Basic knowledge of DNS, DHCP, HTTP, SSL, and TCP/IP networking concepts
- Experience with PC repair, troubleshooting, deployment, and liquidation
- Intermediate troubleshooting skills in a multi-user, high-pressure environment
- Experience with Microsoft Administration, Mobile Device Management, or RF Technologies
- Excellent written and verbal English communication skills
- Reliable attendance and willingness to participate in a 24/7 on-call rotation
- Willingness to work flexible shifts, including nights, weekends, and holidays
- Ability to stand and walk for 6–8 hours per day
- Ability to work night shift
- Prior IT support experience in a fulfillment center
- A+ or Network+ certification
- Experience in an SLA-driven environment
- Knowledge of Motorola/Zebra RF units
- Experience with data cabling or computer facilities maintenance
- Working knowledge of SOTI MobiControl
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
