IT Site Support - Apprentice

Location: Bangalore, India (Hybrid)  

This is a hybrid position based in Bangalore, India. We’re committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. 

 We give you a world of potential.     

Our apprenticeship offers the opportunity to gain hands-on knowledge of working in a global organization as part of our Corporate Trust business line. You’ll be collaborating with onshore teams to help us deliver the professional services our clients trust and depend on.  

Computershare Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services. A corporate trustee is a business that works to ensure that other companies adhere to the terms of their loan agreement. We also safeguard the interests of bondholders, acting as an intermediary to ensure fairness and accuracy. Our business is a market leader in this field, with decades of experience and a best-in-class reputation built on our high-touch approach to client service.  

A role you will love.     

As an IT Site Support Apprentice, you’ll be responsible for the installation, maintenance and monitoring of our end user equipment, peripherals, printers, and local site hardware. You’ll be designing and implementing creative solutions, working with IT peers, business users and vendors during implementations and ensuring adherence to security procedures. 

 Other key responsibilities: 

 Site Support Tasks 

• Assist in the delivery of new joiner equipment and the setup of desk workstations  
• Help with asset management, hardware and software issues  
• Vendor follow-up support such as network cabling, printer issues, asset procurement, and delivery 
• Regularly checking that IT-server room, meeting room and network printers are operational and functional 
• Provide end user support to employees and help with debugging issues 

 Ticket Management Tasks 

• Manage a global queue of ServiceNow tickets. These are raised by employees to request support with technology issues or challenges  
• Assist vendor inquires for different office locations such as Chennai, Pune and Hyderabad 
• Troubleshoot hardware, software-based desktop errors, Citrix VDI related issues and maintenance for the end-user and mobility iPhone Intune configuration 
• Support escalation requests from employees and perform basic user administration tasks such as updating accounts and changing passwords in active directory 

What will you bring to the role?  

• Degree or diploma in Software Engineering, preferably in computer science or BCA/MCA 
• The ability to resolve issues by troubleshooting, investigating and supporting individuals who have limited understanding of technical concepts  
• The ability to review and ensure accuracy when it comes to the quality of work. With effective organizational skills, you'll maintain high standards of quality in everything you do 
• You show a strong initiative to work independently and collaboratively in a team setting     
• The ability to execute in a fast paced, high demand, environment while balancing multiple priorities 
• Excellent verbal, written, and interpersonal communication skills in English.  
• Core fundamental knowledge of the following application and process functions 
• Windows Operation systems and Office 365 
• System Network concepts and troubleshooting 
• Desktop, Laptop & Think Client Imaging    

Why join us?     

• Ours is a welcoming, supportive and close-knit community, with experienced colleagues ready to help you grow   
• You’ll get real-world experience, build new skills and discover how our business works     
• You’ll learn from seasoned professionals in financial services who’ll guide and help shape your career   
• Free pick up and drop off facility for all our employees   
• This apprenticeship program will be for 12 months  
• If successful, you may be offered a full-time position  
• Your working hours will be 45 hours a week, Monday to Friday from 1.30pm to 10.30pm   

Important Note: Before applying for this role, please complete your registration on the Government Apprenticeship Portal. Portal (NAPS). Once registered, you will receive a Candidate ID number which you’ll need to provide while completing our application process.