IT Service Management Leader

Company Description

Inter IKEA Group brings together three areas: Retail Concept, Range and Supply. Together we work constantly to improve the IKEA home furnishing offer and make it more accessible for the many people.

You will be part of IKEA Supply and the Supply Chain Development organization.

Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” 😉 We believe in everyday personal growth and offer the opportunity to develop your career globally. At IKEA we have a vibrant culture where ideas are heard, where there is opportunity to learn new skills and where the goal always is "to create a better everyday life for the many people".

Job Description

We are looking for someone who will contribute to the successful delivery of products / platforms / services within a core business, by bringing core business processes, people, data, and technology together. You will be a pioneer on the Service Management & Operations journey empowering our user community in creating a better everyday life for the ‘many people’, by delivering IT Services in an efficient and user-focused way. 

More specifically, in this role you will be accountable for:

• Contribute and work closely together with peers across the totality of Inter IKEA and across IKEA to strengthen and contribute to a strong and relevant IKEA franchise offer.

• Contribute to define, implement, and develop service management capabilities and framework to secure service performance, effectiveness, and great end-user experience of digital services in Core Business Process.

• Actively contribute to the IKEA Supply Service Management team and the Core Business Process digital community by continuously develop in area of responsibility.

• Responsible for service performance capability at Core Business Process by ensuring IT and digital operations meet common Inter IKEA standards.

• Contribute to the Core Business Process Service Management Roadmap. 

• Continuously develop, improve, and evaluate SM&O capability, performance, and effectiveness within Core Business Process. 

• Responsible to secure the use of Service Transition for onboarding of new services/Ensure consistency in how we onboard new solutions/services/product.

• Actively contributing to projects or activities to implement SM&O capabilities in Core Business Process. 

• Work closely with peers in own Core Business Process to make sure the common SM&O framework is an integral part of ways of working. 

• Support initiatives where operating model for delivery of existing services is being changed (e.g. moving responsibilities between providers and/or inhouse).

In this role you will report to our Service Management manager at IKEA Supply and work closely with peers at Inter IKEA Group to lead towards uniformity and commonality, contributing to the Inter IKEA service management framework and delivering on the needs of IKEA Supply. 

Qualifications

To be successful in this role, we believe you are a strong leader able to inspire and mobilize people towards clearly set objectives. We believe you have In-depth knowledge of IT Service Management. You have experience in navigating yourself in large enterprises and can build relationships and networks to optimize the way of working in the capability. Ideally you also have a solid transformational leadership experience in service management, preferably from a flexible and dynamic environment, with a broad geographical coverage. 

You have a desire to ensure a great end-user experience. It’s with your capability to analyze complex IT landscapes and draw conclusions with holistic business understanding that you enable constant development in IKEA with IT service management and operations frameworks, practices, and automation. You’ve probably spent the last years working with IT service management and IT operations in a global context. 

We are looking for a visionary, pragmatic, and adaptable leader with strong willpower. You are curious and able to build relationships to establish strong trust between the service management community and its stakeholders. It is also necessary that you carry natural credibility, and you have a proven track record of reaching stretch targets. You are an energetic and collaborative leader who has a very good knowledge of IT and digital organizations, strategies and working methods. 

We expect you to have good knowledge of modern technologies and you’re on top of global trends and developments and understand how they can impact IKEA. You will bring solid knowledge of IT governance frameworks. You lead by example and value clarity and communication. 

You are a big fan of home furnishing and enjoy building a purposeful business by creating engaging and trustful relationships with colleagues, stakeholders, and business partners. As a person you are appreciated for collaborative spirit and how you lead with strong focus on both technology and people. You create impact and inspiration regardless of function or formal reporting lines. 

The IKEA culture and values are very much a part of our business and day to day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more regarding our values and life at IKEA on our website www.ikea.com or just watch this video: https://bit.ly/ikea-what-if

Are you looking for the challenge of your life? Come on board! You can find more information about our digital journey at Technology and Digital Career Hub at IKEA

Additional Information

If you have any questions about the role, please reach out to Pia Nilsson, IKEA Supply Service Management manager, [email protected] 

This position is located in Warsaw, Poland. Please also note that we do only handle applications in English and no applications coming in by email. We look forward to receiving your application at the latest December 8th, 2024. 

Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate.
You might have some questions about the recruitment process, and we are more than happy to answer those! Feel free to connect with the People & Culture Generalist Katarzyna Ziółkowska-Niezgoda at [email protected] 

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