Job Title: IT Senior Analyst – Network Services
Department: IT Infrastructure & Operations (Network Services)
Location: Mattel Technology & Innovation Center (MTIC), Hyderabad, India (Onsite)
Job Type: Full-Time
Experience Level: 4–6 years
Job Summary
Mattel Technology & Innovation Center (MTIC) Hyderabad is seeking an experienced IT Senior Analyst – Network Services with 4–6 years of progressive experience to play a key role in designing, implementing, optimizing, and supporting enterprise-grade network infrastructure. This senior position is responsible for ensuring high availability, security, and performance of Mattel’s global network environment, including wired, wireless, load balancing, and WAN services.
The role includes 24x5 weekend on-call support (rotational) and requires a proactive, solution-oriented professional who can mentor junior team members and handle complex network issues.
Key Responsibilities
- Lead the design, configuration, deployment, and optimization of Switches, Routers, and core network infrastructure.
- Architect, deploy, and manage enterprise WiFi solutions, including wireless controllers, access points, RF optimization, and troubleshooting complex coverage/performance issues.
- Manage F5 BIG-IP load balancers – configuration, traffic management, SSL offloading, iRules, and advanced features (LTM, GTM, AFM).
- Handle end-to-end Circuit management – provisioning, optimization, troubleshooting, and coordination with global carriers for MPLS, Internet, SD-WAN, and Point-to-Point links.
- Oversee structured Cabling projects (Copper & Fiber) and physical network infrastructure upgrades.
- Perform Network Data analysis, capacity planning, traffic monitoring, and performance reporting using advanced tools (SolarWinds, PRTG, NetFlow, Wireshark, etc.).
- Lead incident response, root-cause analysis, and permanent resolution for complex network issues.
- Mentor junior network analysts and contribute to knowledge sharing within the team.
- Participate in network architecture reviews, technology evaluations, and digital transformation projects (Cloud connectivity, SD-WAN, Network Automation).
- Maintain comprehensive documentation, including network diagrams, runbooks, configurations, and SOPs.
- Ensure compliance with Mattel security policies, standards, and global best practices.
- Provide 24x5 weekend on-call support on a rotational basis for critical network incidents.
Required Qualifications & Experience
- Experience: 4–6 years of hands-on experience in Network Operations/Support in a large enterprise or global GCC environment.
- Education: Bachelor’s degree in Information Technology, Computer Science, Electronics & Communication, or equivalent.
- Technical Skills:
- Expert-level knowledge of Switches and Routers (Cisco, Arista, or equivalent) – routing protocols (BGP, OSPF, EIGRP), VLANs, QoS, and troubleshooting.
- Strong experience with WiFi technologies and enterprise wireless management platforms.
- Hands-on expertise with F5 BIG-IP administration and troubleshooting.
- Solid experience in Network Data monitoring, analysis, and reporting.
- Proven track record in Circuit provisioning and carrier/vendor management.
- Practical experience managing large-scale Cabling infrastructure projects.
- Certifications (Preferred): CCNP, CCNA, F5 Certified Technology Specialist / Administrator, CWNP/CWNA, or equivalent.
Additional Requirements
- Deep understanding of TCP/IP, SDN concepts, Network Automation (Python/Ansible – added advantage), and security best practices.
- Strong analytical, problem-solving, leadership, and communication skills.
- Ability to work collaboratively with global teams across time zones.
- Willingness to provide 24x5 weekend on-call support on a rotational basis.
- Fluency in English (written and spoken).
Skills Required
- 4-6 years hands-on experience in Network Operations/Support in a large enterprise or global GCC environment
- Bachelor's degree in Information Technology, Computer Science, Electronics & Communication, or equivalent
- Expert-level knowledge of switches and routers (Cisco, Arista) including BGP, OSPF, EIGRP, VLANs, QoS
- Experience designing, deploying and managing enterprise WiFi solutions and wireless controllers
- Hands-on administration and troubleshooting of F5 BIG-IP (LTM, GTM, AFM), iRules, SSL offloading
- Network monitoring, analysis and reporting using tools such as SolarWinds, PRTG, NetFlow, Wireshark
- Circuit provisioning and carrier/vendor coordination for MPLS, Internet, SD-WAN, Point-to-Point links
- Practical experience managing structured cabling projects (copper and fiber) and physical network upgrades
- Deep understanding of TCP/IP, SDN concepts, security best practices
- Willingness to provide 24x5 weekend on-call support on a rotational basis
- Ability to mentor junior network analysts and work collaboratively with global teams
- Network automation experience (Python, Ansible) - added advantage
- Relevant certifications (preferred): CCNP, CCNA, F5 Certified Technology Specialist/Administrator, CWNP/CWNA
- Fluency in English (written and spoken)
Mattel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mattel and has not been reviewed or approved by Mattel.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Unlimited paid time off for many salaried roles, generous holiday schedules, and flexibility programs are highlighted across company materials. Practices like half‑day Fridays or end‑of‑year breaks appear in some areas, though specifics vary by team and location.
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Healthcare Strength — Healthcare Strength: Comprehensive medical, dental, vision, and disability coverage is paired with an Employee Assistance Program, mindfulness tools, and on‑site fitness centers at key locations. Recent updates add a company‑paid at‑home cancer‑screening program for those enrolled in medical plans.
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Parental & Family Support — Parental & Family Support: Paid leave for new parents, phase‑back‑to‑work options, and global fertility and family‑building resources are emphasized. Select campuses offer on‑site childcare, and adoption assistance and caregiver support are included.
Mattel Insights
What We Do
We are a purpose driven company with a mission to create innovative products and experiences that inspire, entertain, and develop children through play. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming and digital experiences, music, and live events. We operate in more than 35 locations and our products are sold in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.
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