IT Project Tech Lead / AI Program Manager - Vice President

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. 

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. 

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. 

We are seeking an experienced and highly accountable Technical Project Manager with a specialized focus on AI Governance and Responsible AI, particularly within the financial services sector. The ideal candidate will be responsible for overseeing the full lifecycle of AI projects, from inception through delivery, with a critical emphasis on ensuring compliance with AI governance frameworks. This role requires a blend of strong project management acumen, technical understanding, exceptional communication skills, and the ability to navigate complex organizational structures to drive successful, ethical, and compliant AI solutions.

Responsibilities:

• Project Leadership & Management: Lead and manage multiple technical AI projects, ensuring they are delivered on time, within scope, and within budget. This includes defining project scope, goals, deliverables, and resource requirements.
• AI Governance & Responsible AI Compliance: Drive the integration of AI governance and Responsible AI principles throughout the project lifecycle. Ensure all AI development adheres to established ethical guidelines, regulatory requirements, and internal policies, especially relevant to financial firms.
• Documentation & Approval Management: Coordinate the creation and maintenance of necessary supporting documentation for AI projects, facilitating communication and collaboration to secure all required internal and external approvals (e.g., legal, compliance, risk, architecture).
• Planning, Execution & Delivery: Develop comprehensive project plans, track project progress against milestones, manage risks and dependencies, and ensure successful execution and delivery of AI solutions.
• Agile and Scrum Master Responsibilities: Work effectively within an Agile development environment, acting as a Scrum Master when needed. Facilitate sprint planning, daily stand-ups, reviews, and retrospectives, removing impediments and fostering a collaborative team environment.
• Technical Team Communication: Serve as the primary liaison between business stakeholders and technical development teams (data scientists, ML engineers, software developers), translating business requirements into technical tasks and ensuring mutual understanding.
• Stakeholder Communication & Reporting: Provide clear, concise, and timely status updates, executive summaries, and recommendations to senior leadership, project sponsors, and other key stakeholders. Tailor communication to different audiences, highlighting critical information and potential impacts.
• Conflict Resolution: Proactively identify, address, and resolve project conflicts, impediments, and interpersonal issues, ensuring project momentum and maintaining positive team dynamics.
• Accountability & Commitment: Demonstrate a high level of accountability for project outcomes and a strong commitment to achieving business objectives while upholding responsible AI principles.
• Forward Thinking & Driving Priorities: Exhibit a growth mindset by continuously seeking opportunities for improvement, anticipating future challenges, and actively driving strategic priorities within the AI landscape.

Required Qualifications:

• 6-10 years of experience in technical project management, with a minimum of 3 years managing AI/ML projects.
• Thorough understanding and proven experience with AI governance frameworks, ethical AI principles, and regulatory compliance specific to the financial services industry.
• Strong experience working in Agile environments, including serving as a Scrum Master.
• Demonstrated ability to plan, track, and deliver complex technical projects on time and within budget.
• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts and project statuses to diverse audiences, including senior leadership.
• Proven ability to coordinate and communicate with various stakeholders (technical, business, legal, compliance) to achieve project objectives and secure approvals.
• Strong technical aptitude, capable of conversing effectively with technical teams and understanding architectural decisions and challenges.
• Exceptional problem-solving, conflict resolution, and negotiation skills.
• Highly accountable, committed, and possesses a growth mindset, continuously seeking to learn and improve.

Education:

• Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.