IT Project Coordinator

Job Description:

Would you like to work with cutting edge premium care support products and progress your career within a friendly and informal environment?

Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.

At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.

About the role:

Working with Dev & IT and alongside the Leadership Team, the IT Project Coordinator will schedule, administer, and facilitate all types of IT projects, from simple activities lasting a few hours to more complex plans lasting several months.

IT Project Coordinator responsibilities include preparing and managing action plans and schedules including resources and timeframes for projects. They will perform various coordinating tasks, like schedule and risk management, along with administrative duties, such as maintaining project documentation and reporting. To succeed in this role, they will have excellent time management and communication skills, as they’ll collaborate with clients and internal teams to deliver results on deadlines.

You will also work closely with the Head of Development to ensure all projects meet client expectations and adhere to quality standards, driving continuous success across the team.

Role and responsibility

• Coordinate project management activities, resources, equipment, and information

• Break projects into manageable actions and set timeframes in collaboration with the Development Lead and Head of Development.

• Owning Jira Cloud platform and managing automations and workflow updates.

• Liaise with internal and external clients to identify and define requirements, scope, and objectives

• Assign resource and tasks to internal teams and assist with schedule management

• Make sure that clients’ needs are met as projects evolve

• Analyze risks and opportunities

• Arrange and oversee release notes

• Monitor project progress and handle any issues that arise

• Act as the point of contact and communicate project status to all participants

• Work with the IT delivery teams to eliminate blockers

• Use tools to monitor working hours, plans

• Create and maintain comprehensive project documentation, plans and reports

• Acts as gatekeeper of IT delivery quality.

  • Put in place resources and processes to ensure quality (standards) is delivered.

  • Testing is rigorous (smoke, regression, volume testing) and liaising with Digital Delivery team to deliver usability testing.

  • Sustainable deliverables are provided

  • Adequate monitoring and alerting is in place

• Ensure supplier delivery to the same standards, protocols, and productivity levels.

• Ensure standards and requirements are met through conducting quality assurance tests and working with the QA team & Software Testers.

• Continuous improvement culture.

What experience / skills are we looking for?

Required Skills

• Proven work experience as a Delivery manager/Project Coordinator or similar role

• Experience in project management, from conception to delivery

• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans

• Familiar with lean & agile practices such as SCRUM

• Supplier Management.

• Continuous improvement.

• Solid organisational skills, including multitasking and time-management

• Strong client-facing and teamwork skills

• Familiarity with risk management and quality assurance control

• Working knowledge of project plans is a plus

• Hands-on experience with Jira cloud (Admin level) creating and editing automations and workflows.

• Basic knowledge of IT terminology – architecture (e.g. server side), platforms (e.g. Tomcat) and development languages (e.g. Javascript, Java, C#, .NET)

Desirable Skills

• ITIL V4 foundation certificate or similar

• Experience working in an agile environment

• Scrum certification

Education & Experience

• Ability to work with and influence varying personality types

• Strength of character to influence/encourage/harass (as appropriate) others to ensure tasks are completed.

• Eye for quality to ensure work is completed to a standard our clients expect.

• Organisational skills to juggle the oversight of many tasks at once.

What do we offer?
At Likewize, we care about you and your progression. We offer:

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Employee Discounts

• Cycle 2 work scheme

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences

Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.