IT Project Coordinator

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an IT Project Coordinator to provide administrative and coordination support for engineering and development teams. The IT Project Coordinator will serve as the operational backbone of technical projects by managing project documentation, coordinating workflows, tracking deliverables, supporting change management processes, and facilitating communication between technical and non-technical stakeholders. This position will be a contract and onsite in Miramar, FL. The role also includes up to 20% international travel to support global project collaboration and cross-office coordination.

What You'll Do

• Provide day-to-day administrative and coordination support to engineering and development teams

• Create, submit, and track change request tickets, ensuring documentation and approval workflows are completed accurately

• Maintain and organize project documentation, team workspaces, and knowledge bases within Confluence

• Manage, update, and triage Jira tickets and workflows, ensuring project boards remain current and accurate

• Prepare project reports, status updates, and presentations for leadership, summarizing progress, risks, blockers, and timelines

• Organize and schedule team meetings, including stand-ups, sprint planning sessions, retrospectives, and stakeholder meetings

• Track project timelines, deliverables, action items, and dependencies, following up with team members as needed

• Support process consistency by maintaining documentation standards, naming conventions, and project governance practices

• Serve as a liaison between technical teams and business stakeholders, communicating project updates in a clear and understandable manner

• Assist with onboarding team members to project tools, processes, and collaboration platforms

• Travel internationally (approximately 20%) to support project coordination, team meetings, and stakeholder engagement across global offices

What You'll Need

Required:

• 2-5+ years of experience supporting engineering, IT, or software development teams in a project coordination or administrative capacity

• Experience using Jira and Confluence for ticket management, workflow coordination, and documentation

• Experience creating, tracking, and managing change request tickets in a technical environment

• Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously

• Experience preparing project reports and compiling data for leadership review

• Excellent written, verbal, and interpersonal communication skills

• Strong attention to detail and ability to proactively identify and address project needs

• Ability to collaborate effectively with engineers, project managers, product teams, and business stakeholders

• Ability and willingness to travel internationally up to 20% of the year

• Valid travel document and ability to obtain any required travel documentation

Preferred:

• Familiarity with Agile and Scrum methodologies

• Experience with additional project management platforms such as Asana, Monday.com, or Microsoft Project

• Understanding of Software Development Lifecycle (SDLC), IT Service Management (ITSM), or change management processes

• Experience building dashboards, reports, or metrics in Confluence, Excel, or business intelligence tools

• Experience supporting distributed or international teams

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.