Jobs at CAI (cai.io).

Leads the architecture, implementation, optimization, and support of an enterprise chat platform. Designs scalable, highly available, low-latency cloud-native systems using GCP, conversational AI, Dialogflow, GECX, AI Agents, and Genesys integrations. Provides technical direction, resolves complex architectural challenges, mentors engineering teams, establishes requirements, drives reliability improvements, and aligns technical roadmaps with business strategy.

Supports business intelligence, data analytics, cloud data migration, and reporting initiatives. Responsibilities include migrating and validating legacy data, managing Databricks datasets, developing SQL and Python workflows, maintaining data quality, creating Power BI dashboards and Excel reports, translating business needs into metrics, and liaising between Product, Engineering, and business stakeholders.

Product Owner translates product vision into user stories, maintains and prioritizes the backlog, accepts completed work, supports release planning, coordinates stakeholders and vendors, and guides cross-functional Agile teams. The role ensures acceptance criteria, test coverage, roadmap alignment, and delivery of user-focused business outcomes. This is a full-time, three-month remote contract position.

Monitor SOC activities and security alerts, support security tools, conduct threat hunts, investigate incidents, analyze anomalous activity, and assist with information security compliance and risk mitigation for a government client. The role requires collaboration with technical teams, stakeholders, vendors, and agency leadership in an onsite environment.

Manage contract review and negotiation for RFPs, MSAs, SOWs, NDAs, and related legal documents. Conduct legal research, assess risks, support governance and compliance, maintain contract records, develop templates, coordinate with cross-functional teams and counsel, and provide training on contract processes and compliance requirements.

Leads a technology staff augmentation engagement supporting a public-sector HR modernization initiative. Responsibilities include recruiting and onboarding technical consultants, managing staffing levels and performance, coordinating delivery, serving as the primary client liaison, tracking budgets and invoices, ensuring contract and procurement compliance, and reporting staffing, spending, and performance to agency leadership.

Leads instrumentation design for engineering projects, producing instrument indexes, layouts, wiring diagrams, cable schedules, hook-ups, material takeoffs, and 3D models. Coordinates with multidisciplinary teams, reviews vendor documents, supports model reviews, ensures compliance with engineering standards, communicates project requirements, and contributes to quality and continuous improvement initiatives. The role requires industrial plant and oil and gas experience, plus hands-on proficiency with SPI, SP3D, PDS, and MicroStation.

Designs and implements enterprise architecture standards across applications, service delivery, infrastructure, data, and cloud environments. Develops integration strategies, architecture principles, interfaces, data standards, and review processes. Advises senior management on technology initiatives, collaborates with security teams on regulatory requirements, and guides enterprise modernization decisions. Requires extensive experience in architecture, databases, data governance, application lifecycle management, infrastructure, cloud platforms, CI/CD, government or regulatory environments, documentation, and stakeholder communication.

Designs and maintains infrastructure, automation, CI/CD pipelines, and cloud and on-premises Kubernetes environments. The role uses Terraform, GitHub Actions, Argo CD, Ansible, and scripting languages to support reliable software delivery. Responsibilities include implementing DevSecOps controls, optimizing deployment workflows, troubleshooting systems, collaborating across technical teams, and mentoring junior DevOps engineers. This is an onsite contract position in Miramar, Florida.

Develop and adapt accessible, responsive front-end interfaces for the MetroAlerts platform using established design systems. Build and maintain UI components, capture user requirements, integrate REST and GTFS data, support Azure-based deployments, and contribute to legacy Power Apps Portals modernization. Collaborate with Agile teams to create usable workflows for time-sensitive alert operations while meeting Section 508 and WCAG standards.

Develop and maintain full-stack applications using Azure, Power Platform, .NET Core or Node.js, React or Angular, and REST APIs. Take features from concept through deployment, support enterprise integrations, improve application performance and accessibility, and participate in testing, defect resolution, release activities, and Agile collaboration. The role requires hybrid work with two onsite days and three telework days.

Provides onsite first- and second-level technical support for desktops, laptops, mobile devices, printers, peripherals, operating systems, applications, and connectivity. Resolves help desk and walk-up requests, manages tickets, user accounts, equipment setup, asset inventory, patching, antivirus, and access controls. Supports onboarding and offboarding, documents incidents, escalates complex issues, and assists remote users using support tools.

Design, develop, deploy, and support enterprise applications using Azure, Power Platform, and .NET or Node.js. Lead architecture, APIs, microservices, integrations, workflows, cloud-native development, DevOps, and application modernization. Enhance a public notification platform while ensuring scalability, security, accessibility, performance, and high availability. Collaborate with cross-functional Agile teams and provide technical leadership across solution design and enterprise integration initiatives.

Monitor, analyze, troubleshoot, and support tolling systems, roadside servers, databases, software applications, and lane technology. Responsibilities include performance monitoring, fault isolation, system deployments, incident resolution, operational reporting, SOP development, documentation, and collaboration with technical and non-technical stakeholders. The role also supports system upgrades, maintenance, process improvements, and occasional after-hours implementation or incident response activities.

Lead complex AI-enabled engineering and technology initiatives from concept through launch and value realization. Manage scope, schedules, budgets, resources, risks, dependencies, governance, platforms, data solutions, digital workflows, and automation. Translate technical needs into requirements, roadmaps, release plans, and measurable outcomes. Coordinate engineering, IT, data, cybersecurity, architecture, product, business, and vendor teams while guiding pilots, validation, deployment, adoption, and transition to support.

Designs, implements, and supports enterprise Microsoft infrastructure, Remote Desktop Services, secure vendor access, Zero Trust architectures, and remote access solutions. Maintains Entra ID, Conditional Access, Active Directory, Windows Server, virtualization, firewalls, routing, and VPN environments. Troubleshoots infrastructure issues, documents technical solutions, and supports migration and project delivery initiatives, including transitions from traditional VPNs to Zero Trust access models.

Creates and manages SAP service and material requisitions, reviews and approves invoices using VIM Analytics, validates purchasing and payment information, manages goods receiving, and resolves invoice issues with procurement, accounts payable, vendors, and internal stakeholders. The role also trains requisition requestors, supports turnaround and project administration, resolves escalated problems, and meets daily requisition and invoice-processing KPIs.

Programmer Interns develop, enhance, test, debug, document, and maintain low-complexity software applications. They analyze user needs, implement functionality according to specifications, support existing systems, collaborate on design details, and follow software development best practices. The role is a full-time, on-site internship in Allentown, Pennsylvania, running June 7 through August 6, 2027, requiring 40 hours per week.

Develop, enhance, test, troubleshoot, and maintain COBOL, NATURAL, and JCL mainframe applications. Support legacy systems, ADABAS databases, batch and online processing, integrations, data feeds, production issue resolution, system testing, deployments, code reviews, and technical documentation. Collaborate on taxation and client-system projects, modernization efforts, technical planning, and system design.

Leads the architecture, strategy, and implementation of enterprise AI/ML platforms, GenAI applications, governance systems, and agentic solutions. Designs cloud-native, secure, scalable architectures, MLOps pipelines, integrations, observability, and multi-tenant SaaS platforms. Provides technical leadership, conducts architecture reviews, mentors engineering teams, guides technology selection, and aligns AI architecture with business objectives and compliance requirements.