Jobs at CAI (cai.io).

Manages employee health, welfare, and retirement benefit programs, including administration, compliance, open enrollment, vendor and broker relationships, plan analysis, audits, and employee communications. Leads benefits staff, partners with Finance and Payroll, oversees reconciliations and filings, resolves escalated issues, and recommends plan or vendor improvements. The role requires expertise in multi-state benefits regulations, HRIS platforms, Excel, and confidential employee data management.

Configure, implement, test, maintain, and support Epic Payer Platform applications. Analyze business and system requirements, optimize workflows, resolve user issues, document processes, recommend enterprise solutions, and manage medium to large projects. The role requires Epic certification or accreditation, substantial Epic systems administration experience, strong analytical and communication skills, and the ability to work independently in a remote environment.

Monitors employee and operational performance across the SunPass program, evaluates compliance with quality standards, analyzes performance data, and reports trends and KPIs. The role conducts quality reviews, participates in calibration and testing activities, identifies improvement opportunities, maintains quality documentation, and collaborates with management and operations teams to improve service quality and customer experience. This is a full-time onsite position in Boca Raton, Florida.

Lead end-to-end IT projects using Agile or Waterfall methodologies. Develop charters, plans, budgets, schedules, and resource allocations; manage risks, issues, change control, and project financials; communicate status to stakeholders and PMO; drive benefits realization, continuous improvement, and project closeout activities.

Investigate product failures, manufacturing defects, customer complaints, warranty claims, and field returns using destructive and nondestructive analysis. Conduct microscopy, materials characterization, cross-section analysis, X-ray inspection, and SEM/EDS investigations; document findings in technical reports; support root-cause and corrective-action activities; analyze failure trends; collaborate with engineering, manufacturing, quality, and operations teams; and contribute to reliability, quality, and continuous improvement initiatives.

Manage approximately 10 worldwide trade events annually, including event strategy, vendor contracts, logistics, booth setup, attendee registration, facility coordination, onsite execution, promotional collaboration, lead generation, follow-up, and ROI evaluation. The role partners with marketing, sales, and product teams and requires strong organization, event logistics expertise, and occasional international event experience.

Administers Windows Server environments and business-critical SaaS applications, serving as the primary technology liaison for facility management and supply chain systems. Responsibilities include patching, vulnerability remediation, upgrades, vendor coordination, SSL/TLS certificate management, SSO integrations, cloud migration planning, documentation, disaster recovery procedures, and operational issue resolution. The role participates in a monthly on-call rotation and requires strong stakeholder communication and systems administration experience.

Proofread, rewrite, and format public-sector proposal documents, ensuring accuracy, readability, consistency, and brand compliance. Prepare bid forms, response outlines, resumes, and supporting materials; combine documents into final submissions; and manage printing, binding, and shipping. Monitor procurement websites, distribute amendments, maintain proposal records, configure SharePoint and Teams sites, and support proposal managers across multiple concurrent deadlines. The role requires independent work, multitasking, attention to detail, and flexibility in a fast-paced environment.

Designs, implements, automates, and optimizes cloud architectures and deployments across AWS, Azure, or GCP. Develops scalable cloud solutions, automation scripts, and reusable deployment patterns; monitors performance and spending; supports cloud incidents and changes; evaluates emerging technologies; and maintains technical documentation. Collaborates with senior engineers to improve cloud efficiency, security, reliability, and resource utilization.

Develops and supports SAP technical solutions for WM, EWM, and TM implementations, enhancements, upgrades, and integrations. Translates functional specifications into technical designs, codes and tests ABAP objects, optimizes performance, reviews code, and produces documentation. Plans technical work and resources, collaborates with cross-functional teams, supports SAP incidents, and may guide technical teams. The role requires extensive ABAP, S/4HANA, Fiori, BTP, workflow, forms, interfaces, warehouse RF, and external-system integration experience.

Develop and maintain SAP ABAP solutions on S/4HANA, including Fiori and BTP applications, integrations, enhancements, workflows, and complex technical components. Translate functional specifications, conduct code reviews, optimize performance, manage architecture standards, create documentation, and support controlled change processes. Collaborate with cross-functional teams, handle multiple projects, follow Waterfall and Agile methodologies, and provide technical guidance when needed.

Lead AI-driven analytics initiatives by configuring Databricks Genie spaces, semantic models, and text-to-SQL workflows. Design scalable Power BI semantic models, dashboards, datasets, DAX, data preparation, and visualizations for Copilot and AI-powered insights. Translate business requirements into SQL logic and analytics solutions, while partnering with business and domain teams to drive adoption and quality.

Create and standardize technical training materials, process procedures, work instructions, step-up cards, and safety documentation for pilot plant equipment. Collaborate with Operations, Maintenance, Quality, Safety, and subject matter experts to simplify complex procedures and verify accuracy. Capture video and photos for LMS-based learning programs, support operator competency evaluations and refresher training, and prioritize documentation projects to meet development milestones.

Designs, develops, and delivers technical training through classroom, video, seminar, and computer-based formats. Supports migration from Trapeze to HASTUS, develops training materials, evaluates effectiveness, identifies training gaps, and supports adoption across rail and bus divisions. Collaborates with technical teams, subject matter experts, HR, and Payroll while providing training support across multiple Washington, DC-area locations.

Processes payroll and timekeeping data in Workday, reviews timesheets, follows up on missing entries, audits payroll records, maintains employee data, answers routine payroll questions, supports filing and year-end W-2 preparation, and follows confidentiality and wage-and-hour compliance procedures.

Develop scalable enterprise applications and AI-enhanced workflow solutions using .NET, ASP.NET Core, Entity Framework, React, SQL Server, Power Apps, Power Automate, and cloud services. Build APIs and integrations with enterprise platforms, Azure OpenAI, and Claude; implement production readiness, testing, monitoring, deployment controls, security, privacy, and compliance. Translate business requirements into application features, workflows, dashboards, and data models while supporting continuous improvement and operational reliability.

Analyze, maintain, and enhance mainframe applications (COBOL/CICS/DB2), extract and document business rules, review batch JCLs, develop and test code and DB2 stored procedures, support production systems, and collaborate with IT and business users on case management solutions.

Manage staffing placements and assigned client accounts by partnering with recruiters, coordinating interviews and onboarding, monitoring placement success, and resolving workforce issues. Serve as the primary contact for placed employees and clients, oversee compliance, timesheets, and expenses, and coordinate with HR, Finance, and Talent Acquisition. Identify expansion opportunities, support proposals and renewals, and use staffing market insights to inform account strategy.

Supports custom financial services applications through end-user support, business process analysis, requirements documentation, stakeholder collaboration, feature development, QA testing, troubleshooting, reporting, and deployment activities. The role manages development stories, sprint tracking, audit reporting, data extraction, and automation initiatives using tools including Jira, SQL, Azure DevOps, and Power BI. This is a full-time contract position requiring hybrid attendance three days per week in downtown Chicago.

Leads the statewide help desk supporting student and staff data reporting initiatives. Manages support staff, case intake and escalation, SLAs, KPIs, workflows, dashboards, reporting, knowledge management, and service improvements. Provides senior-level issue resolution and collaborates with government offices, school districts, vendors, technical teams, and leadership. Supports training, change management, system functionality, data collections, business rules, and operational procedures.