Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
About Universal Logistics Holdings, Inc.
Universal Logistics Holdings, Inc. (ULH) is a leading asset-light provider of customized transportation and logistics solutions. With operations spanning trucking, intermodal, brokerage, and value-added services, ULH delivers flexible supply chain solutions to customers across North America.
Position Overview
The Production Support Analyst role provides second and third-line technical and software support for critical production environments.
Key Responsibilities
- Monitor, troubleshoot, and resolve incidents/service requests in production systems, ensuring minimal disruption to business operations.
- Train first level support when possible
- Act as point-of-contact for system-related inquiries, escalating issues to development or infrastructure teams when needed.
- Perform data corrections and updates, mitigating potential business risks and ensure operations can continue without interruption.
- Perform deep-dive analysis to identify recurring problems and implement temporary and long-term solutions.
- Create SQL scripts/stored procedures to update critical data due to software gaps.
- Proactively track system health, job processing, and integrations to prevent downtime.
- Provide timely updates to business units, operations teams, and leadership on critical incidents.
- Ensure systems, workflows, and update requests align with ULH’s security, compliance, and data governance requirements.
- Coordinate and perform system upgrades in a test environment.
Qualifications
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent work experience).
- 2–4 years of experience in production/application support, preferably in logistics, transportation, or supply chain environments.
Technical Skills
- Familiarity with enterprise systems such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), ERP, or similar platforms.
- TMW Suite TMS knowledge a plus.
- Knowledge of SQL including tables, data queries, stored procedures, views, and SSRS tools.
- Strong knowledge of incident management tools (Freshworks, Jira, or equivalent).
Soft Skills
- Strong problem-solving skills with the ability to prioritize and shift priorities quickly.
- Excellent communication and collaboration with technical and non-technical stakeholders.
- Detail-oriented with strong documentation and organizational skills.
- Ability to work independently.
- Create brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.
Why Join ULH?
- Be part of a growing, publicly traded logistics company with national reach.
- Opportunity to directly support critical systems that drive transportation, warehousing, and supply chain operations.
- Collaborative environment with career growth and development opportunities.
- Competitive salary, benefits, and 401(k)
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent work experience
- 2–4 years of experience in production or application support
- Experience with enterprise systems such as TMS, WMS, ERP, or similar platforms
- Knowledge of SQL, including tables, data queries, stored procedures, and views
- Knowledge of SSRS tools
- Knowledge of incident management tools such as Freshworks or Jira
- TMW Suite TMS knowledge
- Experience in logistics, transportation, or supply chain environments
Universal Logistics Holdings, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Universal Logistics Holdings, Inc. and has not been reviewed or approved by Universal Logistics Holdings, Inc..
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Affordable Benefits — Feedback suggests some employees view health-insurance costs as acceptable and report access to core medical, dental, and vision options. Coverage appears to begin after a waiting period for certain roles, indicating basic affordability and availability for many positions.
Universal Logistics Holdings, Inc. Insights
What We Do
Universal Logistics Holdings, Inc. is a North American third-party logistics provider and holding company whose subsidiaries deliver customized, end-to-end supply-chain solutions. Its services include contract logistics, dedicated transportation, intermodal freight, trucking, freight forwarding, customs clearance, and transportation brokerage. The company serves customers across the United States, Mexico, and Canada, helping them scale capacity, streamline operations, and manage complex transportation requirements.
