We’re seeking a proactive and organized IT Operations Specialist to join our team. This role combines hands-on management of business-critical SaaS applications with ownership of procurement processes, vendor relationships, and software licensing. You’ll partner closely with IT, security, legal, and finance teams to support smooth operations, cost control, and compliance.
Responsibilities:
- Manage end-to-end procurement of IT hardware, software, licenses, services, and SaaS platforms, including supplier evaluation, price negotiation, and contract management
- Collaborate with IT, security, legal, and finance to align procurement and SaaS management with business goals and compliance
- Monitor contract performance, renewals, and SLAs to ensure service quality and cost efficiency
- Drive continuous improvements in procurement strategy and processes
- Administer and support key SaaS platforms daily (e.g., Jira, DocuSign, Zendesk)
Requirements
- 2–4 years’ experience in IT procurement, SaaS administration, or vendor management (required)
- Experience in international business environments (required)
- Proven ability managing multi-vendor relationships and contracts (required)
- Excellent organizational skills focused on documentation, renewals, and contract management
- Proficiency with advanced Excel, procurement platforms, and SaaS/CRM systems (e.g., Atlassian, Monday, Zendesk, HubSpot)
- Resourceful problem solver who thrives in fast-paced settings
- Native-level English skills (spoken and written)
Top Skills
What We Do
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localised shopping experience. Our end-to-end e-commerce solutions combine best-in-class localisation capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Operating from ten offices worldwide, our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/
