IT Ops Lead (m/f/d)

Headquartered in Berlin, we operate at the center of a broader group of companies active across several European markets.

This is a unique opportunity to take ownership from day one, drive meaningful impact and grow within a dynamic, fast-paced environment. Whether you're shaping processes, building strategies or leading initiatives, your contributions will directly influence the success of Voyfai and the companies we support. If you're passionate about building from scratch and excited to be part of a company on the rise, we'd love to hear from you.

We are looking for an IT Ops Lead (m/f/d) to own the internal IT infrastructure and support function at Voyfai. This is a hands-on, end-to-end role: you will be the person who keeps everything running, from Microsoft 365 and hardware to domain management and IT policies across our growing group of companies.

You will report directly to Jonas, our CTO and be the single point of ownership for IT operations. In the next 12 to 24 months, as the company scales, you will have the opportunity to build and lead a small team.

• Own and manage our Microsoft 365 environment: tenant configuration, user lifecycle, policies, security settings, and SSO integrations

• Handle internal IT support: hardware setup and maintenance (laptops, printers, peripherals, meeting room equipment), ticket resolution, and onboarding/offboarding of employees

• Manage domains, DNS, and web infrastructure across Voyfai and group companies

• Set up and configure IT environments for new entities as the group expands

• Build and maintain an IT inventory system and implement a structured ticketing process

• Configure automations and monitoring to reduce manual overhead and improve reliability

• Manage hardware procurement and ensure equipment standards across offices

• 3+ years of hands-on experience in IT operations or IT support, ideally in a fast-paced startup or scale-up

• Strong command of Microsoft 365: Exchange, Teams, SharePoint, Intune, and Entra ID (Azure AD)

• Experience managing domains, DNS, and web infrastructure

• Comfortable with hardware: setup, troubleshooting, and maintaining a clean inventory

• Structured approach to support: you build processes, not just fix things

• Fluent in English

• Experience setting up IT for new legal entities

• Familiarity with SSO and identity management beyond M365

• Experience introducing or managing an IT ticketing system

• Competitive salary and equity options

• A dynamic, fast-paced work environment with a mission-driven team

• Flexible working arrangements (Hybrid)

• 30 days of PTO

• Regular team events and offsites

• Monthly mobility budget via Navit