About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Visit www.perk.com to learn more.
Du wirst Teil unseres Customer Care Teams für Perk Spend, unsere Plattform für Ausgabenmanagement. Dort laufen Mitarbeiterausgaben, Lieferantenrechnungen und Firmenkartenzahlungen an einem Ort zusammen, damit Finanzteams die Ausgaben ihres Unternehmens zusammen mit unserem Travel Produkt steuern können.
Du sorgst dafür, dass unsere Kund:innen schnell und richtig gute Unterstützung bekommen. Du beantwortest ihre Fragen, löst Probleme und hinterlässt bei jedem Kontakt einen guten Eindruck. Dabei arbeitest du eng mit anderen Teams zusammen und lernst unser Produkt, das sich ständig weiterentwickelt, von Grund auf kennen. So hilfst du Kund:innen, die passende Lösung für ihre Anforderungen zu finden. Was uns dabei wichtig ist: Transparenz, Empathie und Effizienz.
Deine Aufgaben
Du beantwortest Anfragen unserer deutschsprachigen Kund:innen per E-Mail und Telefon, schnell und kompetent
Du analysierst Probleme, findest Lösungen, gibst korrekte Informationen weiter und fasst nach, wo nötig
Du erstellst Tickets, dokumentierst jeden Kontakt und eskalierst komplexe Fälle an die zuständigen Teams
Du verfolgst gemeldete Vorfälle und Bugs eigenverantwortlich, bis sie gelöst sind
Intern bist du die erste Anlaufstelle, wenn es um die operative Nutzung unserer Software geht
Das bringst du mit
Erfahrung im technischen Support bei einem Unternehmen aus FinTech, SaaS oder Buchhaltungssoftware
Du behältst auch bei vielen Aufgaben und hohem Tempo den Überblick
Du arbeitest strukturiert und genau
Du sprichst fließend Deutsch und Englisch, weitere Sprachen sind ein Plus
Ein Hintergrund in Finanzen oder Buchhaltung ist ein großer Pluspunkt
Erfahrung mit vielen externen Kundenanfragen und internen Abstimmungen im Team ist ein Plus
Das bieten wir
30 Tage Urlaub plus alle gesetzlichen Feiertage
Dein Perk nach Wahl: Urban Sports Club Mitgliedschaft oder BVG Ticket
Attraktives Gehalt und Mitarbeiterbeteiligung an Perk
Teamevents, darunter unser jährliches Sommerfest
Unterstützung für dein Wohlbefinden über Spring Health: je 12 Sitzungen Therapie und Coaching für dich und deine Liebsten, ohne lange Wartezeit
Flexible Vergütungsoptionen, damit dein Geld weiter reicht
17 Wochen bezahlte Elternzeit im ersten Lebensjahr deines Kindes
16 bezahlte Stunden pro Jahr für ehrenamtliches Engagement
Bis zu 20 Tage pro Jahr Work from Anywhere
Vier Wochen bezahltes Sabbatical nach fünf Jahren bei Perk
Unterstützung beim Umzug an einen unserer Standorte
Bewerbungsprozess
Kennenlernen mit Talent Acquisition (30 Minuten, virtuell)
Assessment und Gespräch mit der Teamleitung (virtuell)
Abschlussgespräch (30 Minuten, vor Ort)
AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
#LI-Hybrid
Skills Required
- Fluency in English and German
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work
- Based within commuting distance of company hubs and able to work in-office three days a week
- Background in finance or accounting
- Operational experience managing high volumes of external customer inquiries and internal clarifications
What the Team is Saying
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Perk Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive with multiple medical plan options starting day one, plus dental, vision, life, and disability insurance. Mental-health support (such as therapy and coaching sessions) and wellness programs further reinforce this area.
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Parental & Family Support — Paid parental leave is highlighted as generous, with extended time for birthing and non-birthing parents and family-forming benefits like fertility and adoption support. Feedback suggests these policies stand out among the package’s strengths.
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Leave & Time Off Breadth — Time off is portrayed as ample, including around 20 days of PTO in the U.S., paid holidays, sick days, volunteer hours, and a paid sabbatical after longer tenure. Work-from-anywhere days add flexibility to how leave and downtime can be taken.
Perk Insights
What We Do
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 12,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent-tense team brings together leading minds from travel and SaaS, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more.
Why Work With Us
At Perk, work is more than a job, it’s a chance to grow, innovate, and build meaningful connections. We foster a culture where development is prioritized, potential is unlocked, and every voice counts. Whether you’re looking to pivot your career, Perk is a place to thrive, make an impact, and be part of something extraordinary.
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Perk Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are an In Real Life first company and have a hybrid work structure with the expectation that team members are in office at least 3 days a week.
