Job Overview
Working as an IT Operations Engineer, you’ll be managing infrastructure, operating systems, respond to incidents and be on standby, keep the applications secure and compliant and automate repetitive tasks.
Key Responsibilities
- Infrastructure management
- managing Linux and Windows environments
- Networking
- firewall rules
- DNS, DHCP
- network storage (NFS/NAS, SAN, CIFS/SMB)
- load balancing
- Automation
- scripting knowledge to automate repetitive tasks
- building and integrating tools that will assist in improving system availability, reliability, and performance
- utilizing CI/CD tooling to automate (Azure DevOps, Jenkins)
- Configuration management
- enforcing configuration (Ansible, Puppet)
- Monitoring and troubleshooting
- performance monitoring
- proactive identifying problem areas of a system, i.e. software bugs, misconfigurations, bottlenecks
- trend analysis
- Incident and problem management
- coordinating incident management and service restoration
- part of the on-call team of engineers that support production systems
- Service level management
- proactive monitoring and adherence to SLAs
- holding IT Engineering, Security and Architecture accountable for remediation of any SLA degradation
- IT Key Controls
- ensuring system security compliance with ING standards and policies
- collating and providing necessary evidence to Auditors for these controls
- Disaster recovery (DR) & business continuity planning (BCP)
- high availability and resilience patterns
Key Capabilities/Experience
- Work comfortably with RHEL and Windows
- Develop and run applications in the cloud (Azure, GCP)
- Continuously integrate and deploy (CI/CD, git, jenkins, ansible)
- Comfortably write automation scripts (bash, python, powershell)
- Administer and query SQL (Oracle)
- Manage certificates, vulnerabilities and software lifecycle
- Work and analyze aggregated logs (ELK, Syslog)
- Configure networks (DNS, load balancing, firewalls)
- Work with observability tools (Prometheus, Grafana)
- Work with IT Management tools (Azure DevOps, ServiceNOW)
- Knowledge on basic security fundamentals and IT risk management
- Ability to work in an agile environment
Minimum Qualifications
- Proficient level of experience in CI/CD
- Proficient level of handling incident and problem management
- Proficient level in scripting
- Excellent written and verbal communication skills in English
- Accountable and takes ownership of problems
- Demonstrates composure and effective decision-making in high-pressure situations
- Agile mindset
Skills Required
- Experience managing RHEL and Windows environments
- Experience with cloud platforms (Azure, GCP)
- Proficient in CI/CD and related tools (Azure DevOps, Jenkins, git)
- Scripting and automation skills (bash, python, powershell)
- Configuration management experience (Ansible, Puppet)
- Administer and query SQL (Oracle)
- Experience with log aggregation and analysis (ELK, Syslog)
- Experience with observability tools (Prometheus, Grafana)
- Network configuration skills (DNS, DHCP, load balancing, firewalls)
- Knowledge of network storage (NFS/NAS, SAN, CIFS/SMB)
- Experience managing certificates, vulnerabilities, and software lifecycle
- Experience with IT management/ticketing tools (Azure DevOps, ServiceNOW)
- Proficient incident and problem management; on-call experience
- Understanding of security fundamentals and IT risk management; compliance and audit evidence preparation
- Experience with disaster recovery and business continuity planning and high-availability patterns
- Excellent written and verbal communication skills in English
- Ability to work in an agile environment; accountable and composed under pressure
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
