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The Role
Triage, classify, and route product quality complaints; support investigations, CAPAs, audits, and QMS documentation; analyze trends, contribute to continuous improvement, and provide training and cross‑functional support.
Summary Generated by Built In
Use Your Power for Purpose
Every day, our unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our flexible, innovative, and customer-oriented culture is rooted in science and risk-based compliance. Whether you are engaged in development, maintenance, compliance, or research analysis, your contributions have a direct impact on patient care. By being part of our team, you help uphold a quality culture that adapts and evolves to meet the needs of patients, ensuring that every product we deliver is of the highest standard. Your role is crucial in maintaining this commitment and driving forward our mission to improve patient outcomes.
What You Will Achieve
In this role, you will:
Here Is What You Need (Minimum Requirements)
Bonus Points If You Have (Preferred Requirements)
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Quality Assurance and Control
Every day, our unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our flexible, innovative, and customer-oriented culture is rooted in science and risk-based compliance. Whether you are engaged in development, maintenance, compliance, or research analysis, your contributions have a direct impact on patient care. By being part of our team, you help uphold a quality culture that adapts and evolves to meet the needs of patients, ensuring that every product we deliver is of the highest standard. Your role is crucial in maintaining this commitment and driving forward our mission to improve patient outcomes.
What You Will Achieve
In this role, you will:
- Manage the triage of product quality complaints received from the markets within the specified timelines
- Support the correct prioritization, categorization, and timely reporting of product quality complaints
- Support the classification of the product complaints received and ensure they are forwarded to the appropriate manufacturing site responsible for the investigation, via the global complaints management system.
- Investigate quality deviations and work with cross-functional teams to implement CAPAs
- Participate as required in external and internal audits and contribute to the development of CAPA plans.
- Maintain and update quality-related documents, records, and reports within the quality management system (QMS), ensuring accuracy, consistency, and regulatory compliance.
- Identify areas where quality processes can be optimized and propose solutions to enhance quality performance across all Hub activities.
- Participate in continuous improvement projects to streamline quality processes, enhance compliance, and improve operational efficiency within the Hub.
- Assist in the development or assignment of training requirements within the Hub.
- Identify areas where quality processes can be optimized and propose solutions to enhance quality performance across all hub activities.
- Support the monthly metric creation relevant to Hub's operation.
- Support trend analysis and improvement plan for the Hub
- Complete required training within designated timeframes
- Respond to requests from other internal departments that may require additional information or action be taken on a complaint record within designated timeframes, e.g. Safety, investigating sites.
- Participate in or lead, when applicable, departmental projects while maintaining daily workload
- Provide training and mentoring, as required
- Support the implementation of quality culture and best practices within the organization.
Here Is What You Need (Minimum Requirements)
- A minimum of Bachelor's Degree in Science, Pharmacy or related discipline.
- 0 - 3 years experience in the pharmaceutical industry and Quality administered systems
- Sound knowledge of current Good Manufacturing Practices (part of GxP)
- Ability to work effectively in a team environment, both within one's own team and interdepartmental teams
- Effective written and oral communication skills
Bonus Points If You Have (Preferred Requirements)
- Experience at a manufacturing site
- Managing and writing deviations
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Excellent time management and multitasking abilities
- Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Quality Assurance and Control
Skills Required
- Bachelor's Degree in Science, Pharmacy, or related discipline
- 0-3 years' experience in the pharmaceutical industry and quality-administered systems
- Sound knowledge of current Good Manufacturing Practices (GxP)
- Experience with quality management systems (QMS) and complaint handling
- Effective written and oral communication skills
- Ability to work effectively in team and cross-functional environments
- Experience at a manufacturing site
- Managing and writing deviations
- Strong problem-solving skills
- Excellent time management and multitasking abilities
- Experience using AI/generative tools (e.g., ChatGPT, Microsoft Copilot)
What the Team is Saying
Daniel
Diagnostics Launch Lead
Anna
R&D Privacy Steward
Esteban
Specialist
Pfizer
Pfizer Compensation & Benefits Highlights
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Healthcare Strength — Multiple U.S. medical plan options include telehealth, comprehensive mental‑health support, fertility/family‑building benefits, transgender‑inclusive coverage, and certain Pfizer medications at no cost. A Wellbeing Wallet and wellness resources broaden the health and wellbeing offering.
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Retirement Support — A 401(k) with company matching is paired with an additional Pfizer Retirement Savings Contribution, alongside company‑paid life and disability insurance. One‑on‑one financial planning support is provided through Fidelity.
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Leave & Time Off Breadth — Paid time off spans vacation, holidays, and personal days, with additional caregiver and medical leave. U.S. parental leave commonly includes 12 weeks paid with options for additional unpaid bonding time and a return‑to‑work transition.
Pfizer Insights
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The Company
What We Do
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Why Work With Us
We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.
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Pfizer Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2.5 days a week
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