Job Track Description:
- Requires formal education and experience in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages areas of expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
General Profile
- Requires specialized depth and breadth of expertise.
- Interprets internal or external business issues and recommends best practices.
- Solves complex problems; takes a broad perspective to identify innovative solutions.
- Self-starter, with guidance only required for complex situations.
- May guide functional teams or projects.
- Progression to this level is typically restricted based on business requirements.
Functional Knowledge
- Requires in-depth understanding in own field.
Business Expertise
- Anticipates business challenges and recommends improvements.
Impact
- Impacts the achievement of customer, operational, project, or service goals.
- Work is guided by functional policies.
Leadership
- May drive functional teams or projects with moderate resource requirements, risk, and/or complexity.
Problem Solving
- Guides others to solve complex problems.
- Requires conceptual and innovative thinking to develop solutions.
Interpersonal Skills
- Communicates difficult concepts and negotiates with others to adopt a different point of view.
Responsibility Statements
- Manages platform operations for clients or a small operations team.
- Guides platform maintenance and execution tasks.
- Collaborates with departments for new platform builds and troubleshooting issues.
- Communicates direction on designing and implementing new solutions.
- Advises managers on status updates, issues, or concerns.
- Assists in reviewing documentation and architecture diagrams.
- Administers onsite and remote assistance.
- Participates in planning, daily meetings, backlogs sessions.
- Identifies areas of opportunity to improve our service offering.
- Performs other duties as assigned.
- Complies with all policies and standards.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- College or university degree
- Formal education and experience in a professional, sales, or technical area
- Experience managing platform operations or small operations teams
- Experience with platform maintenance, troubleshooting, and solution design
- Ability to work self-guided and guide functional teams or projects
- Experience administering onsite and remote assistance
- Strong communication and stakeholder influence skills
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
