IT Onboarding Specialist - Hybrid (Atlanta, GA)

No other company in our industry is supercharging the way they work and serve their clients like OneDigital. Fresh thinking has always been the core of OneDigital’s vision and growth strategy. It’s how we stand out in our industry, it’s how we stay competitive and resilient in a changing world. Most importantly, our innovative approach is helping more people do their best work and live their best lives. Innovation fuels our employee experience by making it easier to do your best work anytime, anywhere and from any device. And our tech-based products for clients are a game changer in our industry. If you thrive on change and innovation, OneDigital is the career choice for you.

Our Newest Opportunity: 

The IT Onboarding & Access Management Specialist leads and executes complex onboarding, offboarding, and access management processes across the enterprise. The responsibilities of this role include overseeing secure, compliant,

and efficient management of the identity lifecycle, collaborating effectively with cross-functional teams, and leading initiatives for process automation and ongoing improvement.

Essential Duties and Responsibilities:

· Lead technical onboarding and offboarding processes for employees, contractors, and privileged accounts.

· Serve as the escalation point for complex onboarding and access issues, providing expert troubleshooting and resolution.

· Collaborate with HR, Security, and business units to ensure seamless onboarding and offboarding experiences.

· Develop and maintain detailed runbooks, SOPs, and training materials for onboarding and access management.

· Drive automation initiatives for identity provisioning, license assignment, and device enrollment using tools like Entra ID/Azure AD, Intune Autopilot, and ServiceNow.

· Design and implement identity governance and access control policies to meet compliance requirements (SOX, GDPR, HIPAA).

· Define and report on KPIs and SLAs for onboarding and access management activities to senior leadership.

· Oversee lifecycle management of user identities, including provisioning, modification, and deprovisioning across all enterprise applications.

· Lead or participate in cross-functional projects related to mergers, acquisitions, divestitures, or other organizational changes impacting onboarding and access.

Qualifications, Skills and Requirements:

· 6+ years of experience in IT Operations, End-User Computing, or Identity & Access Management, with at least 2 years in a senior or lead role.

· Expertise in Entra ID/Azure AD, Microsoft 365, Intune Autopilot, and ITSM tools.

· Strong understanding of identity governance, compliance frameworks, and security best practices.

· Proven ability to lead process improvement and automation projects.

· Excellent communication, stakeholder management, and problem-solving skills.

· Certifications preferred: ITIL Foundation, SC-300, MS-102, Security+, or equivalent.

Education, Training and Experience:

· Bachelor’s degree in information systems, Computer Science, or equivalent experience.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.  We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. 

To learn more, visit: www.onedigital.com/careers 

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!