IT Officer

Summary: 

The IT Officer plays a pivotal role in advancing BCAI’s digital capabilities by leading the strategic planning, implementation, and ongoing management of the organization’s IT systems and digital infrastructure. This position ensures the seamless, secure, and efficient operation of technology resources across all offices and project locations, directly supporting program delivery, data integrity, and organizational effectiveness. The IT Officer is instrumental in driving digital transformation, strengthening cybersecurity practices, and enabling staff with reliable, scalable technology solutions. By maintaining robust systems, proactive support, and compliance with data protection standards, the IT Officer contributes significantly to the organization’s mission and operational resilience.

Responsibilities: 

- Manage and maintain all IT systems, including end-user devices, servers, and cloud-based platforms. 

- Ensure system reliability, performance, and alignment with organizational goals and security standards. 

- Oversee regular system upgrades, data backups, and disaster recovery planning and execution. 

- Monitor and maintain stable internet connectivity and internal network infrastructure across all locations. 

- Guarantee secure, controlled, and efficient access to organizational systems and data. 

- Diagnose and resolve technical and connectivity issues promptly across offices and field sites. 

- Deliver responsive technical support to staff across departments, ensuring minimal disruption to operations. 

- Facilitate onboarding by setting up user accounts, devices, and access rights for new employees. 

- Implement and enforce data protection, cybersecurity policies, and compliance protocols. 

- Ensure secure storage, regular backup, and recoverability of critical organizational data. 

- Support program teams in deploying and managing digital data collection tools and platforms. 

- Maintain accurate and up-to-date records of IT assets, software licenses, and inventory. 

- Coordinate IT equipment procurement in accordance with organizational policies and budget guidelines. 

- Collaborate with external vendors for service delivery, maintenance, and technical support. 

- Promote the adoption of digital tools to enhance program efficiency and impact (e.g., mobile data collection, communication platforms). 

- Identify, evaluate, and implement technology solutions that improve operational effectiveness and scalability. 

- Assist in the management and maintenance of organizational websites and digital platforms. 

- Document IT systems, procedures, policies, and incident response protocols. 

- Prepare and deliver regular reports on IT performance, emerging risks, and recommended improvements.