IT Manager

| United States | Remote
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About Paytient:
We’re on a mission to help people better access and afford care.  

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan.  This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. 

About The Role: 

This is a hands-on role in a quickly developing organization. This individual will be expected to be a strong team player while being able to single handedly make progress on key initiatives as the information technology department matures. This individual will have had some experience at a managerial level and has not only technical knowledge but is also comfortable working cross-functionally with an information security team and external vendors alike.

Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana. 

What You'll Do: 

  • Document data architecture and integrations, ensuring ongoing maintenance
  • Analyze and anticipate enterprise technology needs for capacity planning and operational efficiency
  • Analyze processes, technologies, and vendors continually to find areas for improvement
  • Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and solutions
  • Develop tailored operational policies in collaboration with the Paytient Security team aligning with technical capabilities and audit standards
  • Efficiently manage IT inventory, setting clear expectations and reporting requirements, and improving service levels for business units
  • Prepare cost–benefit analyses when upgrades are necessary and monitor vendors to ensure that they’re offering the best possible service and value for business needs
  • Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
  • Document support models for endpoints, cloud assets, mobile devices, SaaS applications (e.g. Okta, Google Workspace, etc.)
  • Manage organizational zero trust access tools to support SSO and O-Auth across required applications in the business
  • Manage MDM suites across Windows, Mac, and mobile devices including management of inventories, software deployment and endpoint control policies
    • Maintain an up-to-date software inventory
  • Manage vendor relationships including licensing and cost management

What You'll Bring: 

  • Strong knowledge of IT best practices, policies and regulations
    • ITIL, IT project management, SOC2 compliance, NIST SP 800-171, PCI, HIPAA
  • Understanding and practical knowledge of scripting and programming, encryption, and digital security
  • A clear understanding of client/server technology and network architecture
  • Good communication, including writing, speaking and active listening
  • Strong problem-solving, critical thinking and decision-making skills
  • Advanced leadership and conflict management skills
  • Customer service and interpersonal skills
  • Excellent attention to detail
  • Great project management skills, including organization, planning, time management and prioritization
  • Manage and oversee the help desk, including creating KPIs, managing help desk employee training and escalation of issues
  • Strong knowledge of SaaS application operations, integrations and onboarding
  • Strong knowledge and experience in Google Workspace
  • At least 5 years of experience in management of Windows, Mac and Linux endpoints, preferably in a zero trust environment
  • At least 5 years of troubleshooting and documentation skills

Benefits We Offer: 

  • Medical, dental and vision insurance
  • $4,150 annual HSA contribution
  • Paytient Health Payment Account (HPA)
  • Monthly lifestyle spending stipend
  • 33 days of annual PTO
  • 401k plan access with a 4% employer match
  • 16 weeks of fully-paid parental leave
  • Stock options in Paytient
  • ...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.

More Information on Paytient
Paytient operates in the Financial Services industry. The company is located in Columbia, MO. Paytient was founded in 2018. It has 75 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Open door policy, Group brainstorming sessions and Open office floor plan. To see all 9 open jobs at Paytient, click here.
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