The Role
Leads hotel IT strategy, infrastructure deployment, maintenance, security, and support, including full technology setup for a pre-opening property. Manages PMS, POS, networking, servers, Wi-Fi, IPTV, PABX, keycard, and cybersecurity systems. Oversees vendors, SLAs, licensing, procurement, budgets, disaster recovery, helpdesk operations, troubleshooting, staff training, and compliance with data protection standards.
Summary Generated by Built In
The IT Manager leads the strategy, deployment, maintenance, and security of all hotel technology infrastructure, ensuring seamless operational systems, high data protection standards, and robust network environments, including full IT architecture setup during the pre-opening phase.
Key Responsibilities
- Pre-Opening Technology Deployment: Oversee the installation, configuration, testing, and integration of core hotel systems (PMS, POS, RMS, Keycards, Guest Wi-Fi, PABX, IPTV, Network Infrastructure, and Cyber Security) prior to launch.
- Systems Maintenance & Support: Ensure 24/7 stability, performance, and uptime across all hardware, software, server environments, and hotel networks.
- Data Security & Compliance: Implement cybersecurity protocols, access controls, data backup frameworks, and disaster recovery plans in compliance with corporate standards and local data protection regulations.
- Vendor & Budget Management: Manage IT vendor SLAs, software licensing, tech procurement contracts, and departmental operating and capital expenditure (CapEx) budgets.
- User Support & Training: Provide technical troubleshooting, manage helpdesk operations for hotel staff, and deliver user training on core system usage and cybersecurity awareness.
Skills, Knowledge and Expertise
What Makes You a Great Fit; Who We’re Looking For
- Experience: 3–5 years of IT leadership experience within a luxury hotel, with direct experience in pre-opening system implementations preferred.
- Education: Bachelor’s degree in Computer Science, Information Technology, or Network Engineering.
- Technical Skills: Mastery of hospitality core systems (e.g., Opera PMS, Simphony POS, Cisco networking, Microsoft Server Environments, Firewall Management, and IPTV systems).
- Competencies: Strong technical problem-solving, project management, communication skills, and fluent business English.
Why Join Kempinski
Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences.
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- 3-5 years of IT leadership experience within a luxury hotel
- Direct experience with pre-opening system implementations
- Bachelor's degree in Computer Science, Information Technology, or Network Engineering
- Mastery of hospitality core systems, including Opera PMS and Simphony POS
- Experience with Cisco networking, Microsoft Server environments, firewall management, and IPTV systems
- Strong technical problem-solving skills
- Project management skills
- Strong communication skills
- Fluent business English
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
