The Role
Leads luxury hotel front office operations, including check-in, check-out, concierge, guest relations, VIP service, and issue resolution. Trains and mentors front desk staff, supports occupancy and upselling initiatives, manages cash control and billing, and coordinates with housekeeping, engineering, and security to ensure room readiness and seamless guest experiences.
Summary Generated by Built In
The Front Office Manager leads daily front desk, concierge, guest relations, and guest services operations to deliver high luxury standards, optimize room revenue, and drive guest satisfaction.
Key Responsibilities
Daily Operations: Oversee check-in, check-out, concierge, and guest service touchpoints to ensure smooth execution and adherence to brand standards.
Guest Relations & VIP Service: Act as the primary point of contact for guest feedback, resolving issues promptly and managing VIP arrivals.
Team Leadership & Development: Train and mentor Front Office staff to build a high-performing service team.
Financial & Revenue Support: Partner with Revenue Management to optimize occupancy, drive upselling initiatives, and manage front desk cash control and billing.
Cross-Departmental Coordination: Collaborate with Housekeeping, Engineering, and Security to ensure room readiness and seamless guest flow.
Skills, Knowledge and Expertise
What Makes You a Great Fit; Who We’re Looking For
- Experience: 3–5 years of Front Office management experience in luxury hotels.
- Education: Bachelor’s degree in Hospitality Management or related field preferred.
- Technical Skills: Proficiency in PMS systems (e.g., Opera) and guest service software.
- Competencies: Strong leadership, excellent communication, problem-solving skills, and high emotional intelligence. Business fluency in English is required.
Why Join Kempinski
Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences.
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- 3-5 years of front office management experience in luxury hotels
- Bachelor's degree in Hospitality Management or a related field
- Proficiency in property management systems, such as Opera
- Experience with guest service software
- Strong leadership skills
- Excellent communication skills
- Problem-solving skills
- High emotional intelligence
- Business fluency in English
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
