IT Lead

We are looking for an IT Support specialist to own the technical infrastructure that runs Valerie's day-to-day operations. This role sits at the intersection of internal tools, marketing technology, and workspace management responsible for keeping our systems connected, accessible, and scalable as we onboard new brands and grow the team.

The ideal candidate is hands-on, systems-minded, and comfortable managing multiple SaaS platforms across operations, brand execution, and martech.

Accountabilities

Project & Workflow Management (Monday.com)

• Set up and maintain Valerie's Monday.com workspace across three board structures: individual UI boards (per team member), POD and brand boards (brand level tracking), and COE dashboard (execution team tasks)

• Design board templates, automations, and workflows that standardize task management across brands

• Onboard team members, configure permissions, and train users on the platform

• Continuously refine board structures based on team feedback and scale requirements

Martech Stack Management

• Manage SaaS subscriptions and access for Valerie's martech stack

• Set up access, configuration, and execution for the martech stack

• Track usage, renewals, and cost optimization across the stack

• Evaluate and onboard new martech tools as brand requirements evolve

• Manage Valerie's martech stack user access, provisioning, integrations, and cost tracking across the portfolio of tools (Polar Analytics, and others as the stack grows)

Workspace & Collaboration Tools

• Administer Microsoft Teams across the organization, user management, channels, meeting rooms, recording and transcription configuration

• Manage internal apps and tools used across Valerie operations (SharePoint, Outlook, OneDrive, and related Microsoft 365 services)

• Maintain Valerie's internal SaaS stack, Claude, Figma, Canva, and other team tools; including shared mailbox configurations and team-level access

• Support new tool rollouts and integrations as the team adopts them

Support & Operations

• First line of support for all IT, tooling, and access issues across the team

• Troubleshoot platform issues, escalate to vendors where required

• Maintain documentation for all tools, access protocols, and internal processes

• Support onboarding of new team members, provisioning accounts, access, and tool training

Qualifications & Skills

Must Have:

Core Platform Experience

• 5+ years of hands-on experience managing SaaS platforms in a startup or scale-up environment

• Demonstrated expertise in Monday.com board design, automations, integrations, and user management (candidates without Monday.com experience must show comparable project management platform experience: Asana, ClickUp, Jira)

• Strong working knowledge of Microsoft 365 administration,teams, Outlook, SharePoint, OneDrive

• Experience managing multi-user SaaS subscriptions and access controls

Systems Thinking

• Ability to design scalable workflows and board structures, not just execute instructions

• Experience setting up systems from scratch in a fast-moving environment

• Strong documentation habits

Support & Troubleshooting

• Proven ability to triage and resolve IT issues across a distributed team

• Comfortable working across multiple time zones (Valerie operates on Singapore time)

• Clear written and verbal communication; able to explain technical concepts to non-technical users

Martech Familiarity

• Exposure to marketing technology stacks; analytics tools, CRM platforms, ad management tools

• Understanding of API-based integrations between SaaS platforms

• Familiarity with tools like Polar Analytics, Triple Whale, or similar e-commerce analytics platforms is a plus

Good to Have

• Experience in an agency, DTC brand, or multi-brand operating environment

• Familiarity with e-commerce platforms (Shopify, Amazon Seller Central)

• Basic scripting or automation experience (Zapier, Make, Power Automate)

• Understanding of IT security basics; SSO, 2FA, access hygiene

What Success Looks Like:

• Platform adoption: Monday.com fully operational across all three board structures, with active team usage

• System uptime: Minimal disruption to team workflows from tool or access issues

• Response time: Time to resolution on IT and access tickets

• Documentation coverage: All tools, processes, and access protocols clearly documented

• Cost efficiency: Martech spend optimised against usage and value

• Onboarding speed: Time to full tool access for new team members

• Stakeholder satisfaction: Team feedback on IT support quality and platform experience

• Scalability readiness: Systems built to handle brand and team growth without rework

• Ownership & execution: Ability to independently identify issues, propose solutions, and implement

• Company Values Alignment: Ownership, accountability, execution excellence