Company overview:
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Overview:
TraceLink is seeking an IT intern that will assist the IT Team with day-to-day operations and special projects. This dynamic environment will provide the individual with a wide variety of technologies and solutions in a high-growth, global, cloud-first company.
Responsibilities:
∙ Build and deploy Windows and Mac laptops for end users
∙ Peripheral setup for office cubicles (Monitors, Docking Stations, Keyboards)
∙ Perform secure DoD (Department of Defense) wipes on returned laptops and log assets in inventory system
∙ Interaction with end users to troubleshoot IT issues via ticket system
∙ Create user accounts in Active Directory & SaaS systems
∙ Assist in identifying opportunities for AI-driven automation and process improvements within IT workflows
Skills and Requirements:
∙ Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
∙ Strong documentation skills
∙ Ability to conduct research into a wide range of computing issues as required
∙ Fast Learner who quickly absorb and communicate information clearly.
∙ Proven analytical and problem-solving abilities
∙ Ability to effectively prioritize and execute tasks in a highly dynamic, fast changing, and fluid work environment
∙ Strong customer service orientation
∙ Experience working in a team-oriented, collaborative environment
∙ Knowledge of basic computer hardware with networking TCP/IP & Experience with Windows 11 and MacOS
∙ Basic knowledge of office productivity applications (MS Office/Office 365, Google G Suite, Jira, etc.)
∙ Familiarity with Git and general experience working with version-controlled repositories.
∙ Interest in scripting, release automation, and container deployments (Docker, ECS, Kubernetes) a plus
∙ Familiarity with AI tools and interest in applying AI for IT automation and process improvement a plus
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
Skills Required
- Build and deploy Windows and Mac laptops
- Peripheral setup (monitors, docking stations, keyboards) and cubicle workstation setup
- Perform secure DoD wipes on returned laptops and log assets in inventory system
- Troubleshoot end-user IT issues via ticketing system
- Create user accounts in Active Directory and SaaS systems
- Knowledge of basic computer hardware and networking (TCP/IP)
- Experience with Windows 11 and MacOS
- Basic knowledge of productivity applications (MS Office/Office 365, Google G Suite) and Jira
- Familiarity with Git and version-controlled repositories
- Strong interpersonal, documentation, research, and customer service skills
- Interest in scripting, release automation, and container deployments (Docker, ECS, Kubernetes)
- Familiarity with AI tools and interest in applying AI for IT automation
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What We Do
TraceLink is the only network creation platform company that builds integrated business ecosystems with multienterprise applications - the true foundation for digitalization - delivering customer-centric agility and resiliency for end-to-end supply networks and leveraging the collective intelligence of entire industries. Delivering end-to-end supply chain solutions, TraceLink's Opus Platform enables speed of innovation and implementation with an open partner model for no-code and low-code development of solutions and applications. At TraceLink, we blend decades of knowledge in SaaS technology and supply chain business processes with a clear vision for advancing manufacturing industries through disruptive, unconventional software solutions. With headquarters in Massachusetts, TraceLink has six global offices through North America, South America, Europe, and Asia.
