Jobs at TraceLink

The Account Manager is responsible for managing a portfolio of Enterprise customers, driving revenue growth through renewals and expansion, while executing sales methodologies and collaborating with various teams.

Lead strategy, implementation, and optimization of TraceLink's Workday environment. Act as product owner and SME, manage Workday team and projects, oversee integrations, data integrity, security roles, reporting and analytics, vendor relationships, and provide strategic HR/leadership counsel.

The Solution Consultant will diagnose business needs, present compelling business cases, lead sales cycles, and deliver tailored product demonstrations for supply chain solutions.

Lead design and deployment of ML and statistical models for pharmaceutical supply chain serialization, forecasting, and shortage prediction. Build scalable cloud data pipelines, RAG and generative-AI agent solutions on TraceLink's Opus platform, integrate ML into SaaS products, design data warehouses, and mentor junior scientists while collaborating with product, engineering, and regulatory teams.

The Staff/Senior Applied Scientist will design and deploy GenAI and ML systems, focusing on multi-agent optimization, production deployment, and collaboration with engineering teams.

Lead end-to-end payroll for APAC and EMEA, ensuring compliance with regional regulations, managing payroll inquiries, and supporting audits and reconciliations.

Design and oversee implementation of cloud-based, high-throughput applications on the Opus platform. Define architecture, write high-level designs, prototype solutions, ensure reliability/scalability/maintainability, identify platform gaps, collaborate with product and platform architects, and mentor junior engineers.

The Senior Software Engineer will design and develop cloud-based Analytics applications, collaborating with domain experts to optimize supply chain operations using Java, JavaScript, and SQL.

As a Product Manager I, you will contribute to developing and managing products within TraceLink's innovative digital workforce solutions, impacting global supply chain operations.

Lead and scale a US Account Executive team (6-8 reps) to drive new logo acquisition and expansion across TraceLink's SaaS supply‑chain platform. Own account expansion strategy, alignment with Product/Customer Success, forecasting, complex negotiations, and executive relationships to increase multi‑product adoption, renewals, and net revenue retention.

The Sr. Sales Executive is responsible for engaging with prospects, selling the MINT solution, collaborating with the sales team, and managing the sales pipeline to achieve revenue targets.

Responsible for selling TraceLink's MINT solution, engaging with prospects, defining sales strategies, conducting presentations, and managing the sales pipeline to meet revenue targets.

Own, retain, and expand a portfolio of enterprise customers by driving renewals, upsell, and net revenue growth. Act as trusted advisor to executive stakeholders, execute TraceLink's enterprise sales methodology, manage full sales cycle, collaborate with ADRs and Solutions Consulting, and ensure high retention and pipeline hygiene using Salesforce.

The Product Launch Program Manager will oversee the planning and execution of product launches, ensuring alignment across teams and accountability for high-quality outcomes.

Provide technical product support for customers, troubleshoot and resolve issues, escalate complex problems, document cases, collaborate with engineering and product teams, and help improve support processes and knowledge base to ensure customer satisfaction.

Manage end-to-end accounts receivable including invoicing, collections, cash application, reconciliations, and onboarding of contracts. Prepare invoices/credit memos, monitor aging, resolve billing disputes, support month‑end close, assist cash forecasting, mentor junior staff, collaborate cross‑functionally, maintain compliance forms, support audits, and identify process improvements to increase efficiency and accuracy.

Perform account-based outbound and inbound prospecting for assigned accounts: research and map decision-makers, qualify leads, drive engagement, support upsell/renewals, document activity in Salesforce, and collaborate with marketing and sales teams to generate pipeline and executive meetings.

Lead consultative sales cycles for TraceLink's supply-chain SaaS platform across EMEA. Diagnose client needs, build ROI/TCO business cases, deliver tailored demos and workshops, act as SME, support RFP/RFI responses, and collaborate cross-functionally to drive revenue and solution adoption. Up to 40% travel; Barcelona-based.

Execute account-based prospecting to build pipeline across assigned accounts: research accounts and stakeholders, personalize outreach, qualify inbound leads, support upsell/renewals, document activity in Salesforce, and collaborate with marketing, AEs, SCs, and cross-functional teams to drive meetings and progress opportunities.

Develop AI-powered systems for supply chain workflows. Implement agentic AI features, build backend services, and support testing and validation for AI systems.