Jobs at TraceLink

Provide technical support for TraceLink's OPUS platform and related products, troubleshoot customer issues, escalate to engineering, and collaborate with cross-functional teams to resolve problems and maintain customer satisfaction.

The Staff/Senior Applied Scientist will design and deploy GenAI and ML systems, focusing on multi-agent optimization, production deployment, and collaboration with engineering teams.

Own quality strategy for multiple applications; design and implement scalable automation frameworks; lead end-to-end testing (functional, integration, performance, security); mentor junior testers; perform root-cause analysis and improve automation stability and test execution at scale.

Design and oversee implementation of cloud-based, high-throughput applications on the Opus platform. Define architecture, write high-level designs, prototype solutions, ensure reliability/scalability/maintainability, identify platform gaps, collaborate with product and platform architects, and mentor junior engineers.

The Senior Software Engineer will design and develop cloud-based Analytics applications, collaborating with domain experts to optimize supply chain operations using Java, JavaScript, and SQL.

Lead and scale a US Account Executive team (6-8 reps) to drive new logo acquisition and expansion across TraceLink's SaaS supply‑chain platform. Own account expansion strategy, alignment with Product/Customer Success, forecasting, complex negotiations, and executive relationships to increase multi‑product adoption, renewals, and net revenue retention.

The Sr. Sales Executive is responsible for engaging with prospects, selling the MINT solution, collaborating with the sales team, and managing the sales pipeline to achieve revenue targets.

Responsible for selling TraceLink's MINT solution, engaging with prospects, defining sales strategies, conducting presentations, and managing the sales pipeline to meet revenue targets.

Own, retain, and expand a portfolio of enterprise customers by driving renewals, upsell, and net revenue growth. Act as trusted advisor to executive stakeholders, execute TraceLink's enterprise sales methodology, manage full sales cycle, collaborate with ADRs and Solutions Consulting, and ensure high retention and pipeline hygiene using Salesforce.

Serve as the global subject-matter expert for the OPUS platform, creating and governing messaging, knowledge artifacts, and LLM-ready frameworks to enable executive buyer conversations, field enablement, and AI-driven experiences. Partner cross-functionally to translate technical capabilities into business value, curate a canonical platform knowledge library, and design prompt/patterns for consistent AI interactions.

Perform account-based prospecting to build pipeline across assigned accounts: research and map stakeholders, qualify inbound/outbound leads, engage decision-makers via personalized outreach, support upsell/renewal motions, document activity in Salesforce, and collaborate with marketing, sales, and operations to drive executive meetings and pipeline progression.

Coordinate and manage cloud product releases and deployments: create deployment plans, liaise with engineering/product/operations/security, monitor progress, manage risks/timelines/resources, report to leadership, drive process improvements, and support weekday and weekend deployments.

The Product Launch Program Manager will oversee the planning and execution of product launches, ensuring alignment across teams and accountability for high-quality outcomes.

Lead end-to-end payroll for APAC and EMEA, ensuring compliance with regional regulations, managing payroll inquiries, and supporting audits and reconciliations.

Execute account-based prospecting to build pipeline across assigned accounts: research accounts and stakeholders, personalize outreach, qualify inbound leads, support upsell/renewals, document activity in Salesforce, and collaborate with marketing, AEs, SCs, and cross-functional teams to drive meetings and progress opportunities.

Lead consultative sales cycles for TraceLink's supply-chain SaaS platform across EMEA. Diagnose client needs, build ROI/TCO business cases, deliver tailored demos and workshops, act as SME, support RFP/RFI responses, and collaborate cross-functionally to drive revenue and solution adoption. Up to 40% travel; Barcelona-based.

Manage end-to-end accounts receivable including invoicing, collections, cash application, reconciliations, and onboarding of contracts. Prepare invoices/credit memos, monitor aging, resolve billing disputes, support month‑end close, assist cash forecasting, mentor junior staff, collaborate cross‑functionally, maintain compliance forms, support audits, and identify process improvements to increase efficiency and accuracy.

Develop AI-powered systems for supply chain workflows. Implement agentic AI features, build backend services, and support testing and validation for AI systems.

The Software Engineer in Test III will develop and execute automated tests, maintain testing tools, analyze defects, and ensure product testability within TraceLink's software solutions.

Collaborate with teams to design, develop, and implement software solutions, ensuring code quality and deploying applications on Kubernetes and AWS.