Jobs at TraceLink

The job posting provides company background for TraceLink but does not specify responsibilities, qualifications, compensation, location, travel, or other role-specific details for the Senior Sales Executive position.

Leads presales consulting for supply chain agentic business solutions. Partners with sales, product, value engineering, professional services, and customers to conduct discovery, assess supply chain processes and systems, design future-state operating models, deliver demonstrations and workshops, respond to RFPs and RFIs, build business cases, and support technical wins. Serves as a strategic advisor and subject-matter expert for TraceLink’s OPUS platform, agents, control tower, and business network.

Leads consultative presales engagements for TraceLink’s supply chain solutions. Conducts discovery, evaluates processes and systems, designs future-state agentic operating models, delivers demonstrations and workshops, responds to RFPs, and supports value cases and technical wins. Advises executive, supply chain, operations, and IT stakeholders while collaborating with sales, product, value engineering, and professional services. Requires strong supply chain, enterprise SaaS, technical consulting, communication, troubleshooting, and strategic selling expertise, with up to 35% travel.

Own the architecture, roadmap, governance, evaluation, and operations of TraceLink’s OPUS Brain, the cognitive foundation for governed AI agents. Lead applied AI, ML, and agent-systems engineers developing reasoning, planning, memory, orchestration, decisioning, and learning capabilities. Establish responsible AI, observability, simulation, guardrails, auditability, and human-in-the-loop controls. Partner with product, engineering, security, compliance, legal, and customers to deploy reliable LLM-based agentic systems across regulated supply chain operations.

Owns the commercialization and growth of TraceLink’s Supply Chain Agentic Business Process solutions across strategic enterprise accounts. The role develops executive relationships, creates transformation opportunities, leads consultative enterprise sales cycles, builds business cases, manages MEDDPICC qualification and forecasts, and coordinates cross-functional teams. Success is measured through ARR, new customer acquisition, expansion, pipeline coverage, forecast accuracy, executive engagement, and successful Agentic Accelerator Programs. The position may be based in the UK, Spain, or France.

Own and scale reusable canonical transaction models for multi-enterprise supply chains. Research business processes, normalize B2B standards and ERP messages, define schemas and mappings, create requirements and acceptance criteria, and partner with architecture, engineering, QA, customers, and services through delivery. Govern versioning, compatibility, reuse, adoption, and lifecycle quality across order, procurement, manufacturing, logistics, inventory, finance, and related processes.

Leads customer discovery, supply chain process analysis, solution design, demonstrations, technical workshops, RFP/RFI responses, and executive presentations for TraceLink’s agentic supply chain solutions. Partners with sales, product, value engineering, professional services, and customers to develop future-state operating models, business cases, roadmaps, and technical win strategies across supply chain and Track & Trace engagements.

Owns the commercial lifecycle for TraceLink’s Track & Trace customer portfolio, including account strategy, renewals, expansion, forecasting, pipeline management, and executive relationship development. The role is field-based, with frequent customer-site travel and responsibility for retaining and growing recurring software revenue. The Senior Customer Account Manager leads executive reviews, positions compliance and agentic business solutions, applies MEDDPICC and WISE methodologies, and coordinates cross-functional teams to protect customer success and identify supply chain transformation opportunities.

Own full-cycle recruiting for sales and presales positions, including sourcing, interviewing, candidate qualification, pipeline development, hiring-manager partnership, and offer negotiation. The recruiter will build LinkedIn campaigns, headhunt niche software sales talent, develop talent acquisition strategies, and drive urgent, high-quality hiring processes for Account Managers, Sales Executives, Sales Directors, and solution consultants across the Eastern Time Zone and UK/EMEA.

The Cloud Engineer II will join the SRE team to improve service mesh and Kubernetes architecture across AWS and Azure environments. Responsibilities include designing and maintaining reliability tools, monitoring systems, analyzing metrics, troubleshooting performance issues, improving availability, reducing operational toil, and optimizing cloud costs. The role requires hands-on experience with Kubernetes, Terraform, Helm, cloud deployments, container diagnostics, Python or Shell scripting, and mature development and deployment practices.

Coordinate the end-to-end recruiting process, including interview scheduling, executive logistics, offer administration, onboarding, candidate data management, and ATS workflows. Build Greenhouse reports and dashboards, support audit requirements, troubleshoot scheduling issues, and partner with recruiters and hiring managers across US and EMEA hiring. Contribute to employer branding, candidate engagement, and US internship programs while ensuring a professional candidate experience.

Coordinate the end-to-end candidate experience for US hiring, with some EMEA support, including interview scheduling, executive logistics, offers, onboarding, candidate data management, and ATS reporting. Partner with recruiters, hiring managers, and stakeholders, troubleshoot scheduling issues, support internship programs, and contribute to employer branding and recruiting process improvements using AI tools where appropriate.

Designs, develops, tests, deploys, and maintains secure, scalable cloud-native software, APIs, distributed systems, integrations, and event-driven workflows. Owns complex features through production, leads technical delivery, troubleshoots issues, contributes to architecture and code reviews, documents systems, mentors engineers, and improves reliability and engineering practices. Uses approved AI-assisted tools responsibly throughout development while validating quality, security, and maintainability.

Execute account-based prospecting to build pipeline across assigned accounts: research accounts and stakeholders, personalize outreach, qualify inbound leads, support upsell/renewals, document activity in Salesforce, and collaborate with marketing, AEs, SCs, and cross-functional teams to drive meetings and progress opportunities.

The Senior Software Engineer in Test builds and executes automated tests, develops testing tools, and collaborates on technical designs while ensuring system testability for the TraceLink platform.

Configure, test, and support the organization's Workday HCM platform. Partner with HR and cross-functional teams to gather requirements, maintain integrations, reports, security, and data integrity, manage release activities, and support HR initiatives like open enrollment and performance cycles.

Design, develop, and maintain cloud-based analytics applications for life sciences supply chain operations. Build scalable backend services, provide architectural guidance, write high-performance code, and collaborate with data scientists, architects, product teams, and QA. Contribute to product strategy, estimate and track complex initiatives, support Agile development, and participate throughout the software development lifecycle.

Design and oversee implementation of cloud-based, high-throughput applications on the Opus platform. Define architecture, write high-level designs, prototype solutions, ensure reliability/scalability/maintainability, identify platform gaps, collaborate with product and platform architects, and mentor junior engineers.

Sell TraceLink's Supply Chain Agentic Business Processes to strategic accounts. Own commercialization journey, build executive relationships, lead discovery and transformation workshops, qualify opportunities with MEDDPICC, manage pipeline and forecasts, coordinate cross-functional solutioning, and drive ARR, new customer acquisition, and account expansion.

Own and grow the Supply Chain Agentic Business Process business across strategic accounts by building C‑suite relationships, driving enterprise transformation sales, qualifying opportunities with MEDDPICC, managing pipeline and forecasts, coordinating cross‑functional teams, and delivering ARR and expansion growth.