Jobs at TraceLink

Lead strategy, implementation, and optimization of TraceLink's Workday environment. Act as product owner and SME, manage Workday team and projects, oversee integrations, data integrity, security roles, reporting and analytics, vendor relationships, and provide strategic HR/leadership counsel.

Own quality strategy for multiple applications; design and implement scalable automation frameworks; lead end-to-end testing (functional, integration, performance, security); mentor junior testers; perform root-cause analysis and improve automation stability and test execution at scale.

Design and oversee implementation of cloud-based, high-throughput applications on the Opus platform. Define architecture, write high-level designs, prototype solutions, ensure reliability/scalability/maintainability, identify platform gaps, collaborate with product and platform architects, and mentor junior engineers.

The Senior Software Engineer will design and develop cloud-based Analytics applications, collaborating with domain experts to optimize supply chain operations using Java, JavaScript, and SQL.

Lead design and ship production-grade GenAI and multi-agent ML systems. Implement agent orchestration, context engineering, SLM fine-tuning, advanced RAG pipelines, large-scale retrieval with vector DBs, inference optimization, observability, and CI/CD. Collaborate with platform teams and mentor peers while measuring quality, latency, cost, robustness, and failure modes.

Sell TraceLink's Supply Chain Agentic Business Processes to strategic accounts. Own commercialization journey, build executive relationships, lead discovery and transformation workshops, qualify opportunities with MEDDPICC, manage pipeline and forecasts, coordinate cross-functional solutioning, and drive ARR, new customer acquisition, and account expansion.

Own and grow the Supply Chain Agentic Business Process business across strategic accounts by building C‑suite relationships, driving enterprise transformation sales, qualifying opportunities with MEDDPICC, managing pipeline and forecasts, coordinating cross‑functional teams, and delivering ARR and expansion growth.

Own and grow TraceLink's Supply Chain Agentic Business Processes (ABP) within strategic accounts. Build executive relationships, develop account strategies, qualify opportunities, lead cross-functional solutioning, drive pipeline and forecasts, and execute MEDDPICC-driven enterprise sales to deliver ARR and customer expansion.

Manage small-to-moderately complex TraceLink software implementation and partner integration projects: plan, track scope/budget, run customer meetings, report status/risks, coordinate technical teams, drive customer satisfaction, and support PSA tooling and change orders.

Lead enterprise sales for TraceLink's Supply Chain Agentic Business Processes across strategic accounts. Build C-suite relationships, develop account strategies, qualify opportunities, drive pipeline and ARR, coordinate cross-functional solutioning, and execute MEDDPICC-based sales processes while partnering with Track & Trace teams to deliver end-to-end supply chain transformation.

Lead and scale a US Account Executive team (6-8 reps) to drive new logo acquisition and expansion across TraceLink's SaaS supply‑chain platform. Own account expansion strategy, alignment with Product/Customer Success, forecasting, complex negotiations, and executive relationships to increase multi‑product adoption, renewals, and net revenue retention.

Responsible for selling TraceLink's MINT solution, engaging with prospects, defining sales strategies, conducting presentations, and managing the sales pipeline to meet revenue targets.

Provide technical support for TraceLink's OPUS platform and related products, troubleshoot customer issues, escalate to engineering, and collaborate with cross-functional teams to resolve problems and maintain customer satisfaction.

Process end-to-end payroll for assigned APAC/EMEA countries, validate inputs, handle payroll inquiries, maintain records, assist reconciliations and statutory reporting, coordinate with vendors, support audits and month-end close, and escalate compliance risks.

Serve as the global subject-matter expert for the OPUS platform, creating and governing messaging, knowledge artifacts, and LLM-ready frameworks to enable executive buyer conversations, field enablement, and AI-driven experiences. Partner cross-functionally to translate technical capabilities into business value, curate a canonical platform knowledge library, and design prompt/patterns for consistent AI interactions.

Perform account-based prospecting to build pipeline across assigned accounts: research and map stakeholders, qualify inbound/outbound leads, engage decision-makers via personalized outreach, support upsell/renewal motions, document activity in Salesforce, and collaborate with marketing, sales, and operations to drive executive meetings and pipeline progression.

Develop AI-powered systems for supply chain workflows. Implement agentic AI features, build backend services, and support testing and validation for AI systems.

Execute account-based prospecting to build pipeline across assigned accounts: research accounts and stakeholders, personalize outreach, qualify inbound leads, support upsell/renewals, document activity in Salesforce, and collaborate with marketing, AEs, SCs, and cross-functional teams to drive meetings and progress opportunities.

The Senior Software Engineer in Test builds and executes automated tests, develops testing tools, and collaborates on technical designs while ensuring system testability for the TraceLink platform.

Manage end-to-end accounts receivable including invoicing, collections, cash application, reconciliations, and onboarding of contracts. Prepare invoices/credit memos, monitor aging, resolve billing disputes, support month‑end close, assist cash forecasting, mentor junior staff, collaborate cross‑functionally, maintain compliance forms, support audits, and identify process improvements to increase efficiency and accuracy.