The Role
Create and maintain centralized IT infrastructure documentation (SOPs, runbooks, topology, asset inventories). Support infrastructure operations, change and incident records, compliance with ITIL/ISO27001, and audits. Collaborate with administrators, network and security teams to capture knowledge, provide documentation training, and report documentation coverage to IT management.
Summary Generated by Built In
Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.
We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.
With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.
Key Responsibilities
IT Documentation Management
- Develop, maintain, and govern a centralized IT documentation repository covering infrastructure systems, network topology, server configurations, and asset inventories.
- Create and update standard operating procedures (SOPs), runbooks, technical guides, and architecture diagrams for all IT infrastructure components.
- Establish and enforce documentation standards, templates, and version control practices across the IT team.
- Conduct periodic reviews and audits of existing documentation to ensure accuracy, relevance, and compliance with organizational and regulatory requirements.
- Manage document lifecycle processes including creation, approval, revision, and archival.
Infrastructure Operations Support
- Assist in the installation, configuration, and maintenance of servers, networking equipment, storage systems, and related infrastructure.
- Document change management activities, including system upgrades, patching schedules, and infrastructure modifications.
- Support incident management processes by maintaining accurate records of incidents, root cause analyses (RCA), and resolution steps.
- Collaborate with cross-functional IT teams to capture and translate technical knowledge into clear, structured documentation.
Process & Compliance
- Ensure IT documentation aligns with ITIL frameworks, ISO 27001, or other relevant standards adopted by the organization.
- Support internal and external audits by preparing and presenting accurate, up-to-date documentation packages.
- Identify documentation gaps and proactively develop materials to address operational and compliance risks.
Stakeholder Collaboration
- Liaise with system administrators, network engineers, security teams, and business units to gather technical information for documentation purposes.
- Provide guidance and training to IT staff on documentation tools, standards, and best practices.
- Prepare reports and dashboards on documentation coverage and status for IT management review.
Requirements
Education
- Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related discipline.
- Relevant professional certifications such as ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent are advantageous.
Experience
- Minimum 1–3 years of experience in IT infrastructure, systems administration, or a related role.
- Demonstrated experience in producing technical documentation, SOPs, or knowledge base articles in a corporate IT environment.
- Exposure to ITIL-based service management practices is preferred.
Technical Skills
- Strong proficiency in English language, both written and spoken.
- Proficiency with documentation and knowledge management tools
- Solid understanding of IT infrastructure components including servers, networking, virtualization, storage, and cloud services.
- Familiarity with diagramming tools such as Microsoft Visio, draw.io, or Lucidchart.
- Working knowledge of ITSM processes including change management, incident management, and asset management.
- Basic scripting knowledge (PowerShell, Bash, or Python) for automating documentation tasks is a plus.
Soft Skills
- Exceptional written and verbal communication skills with an ability to translate complex technical concepts into clear, accessible content.
- Strong attention to detail and a methodical approach to organizing and maintaining information.
- Self-motivated with the ability to manage multiple documentation projects simultaneously.
- Collaborative team player who works effectively with technical and non-technical stakeholders.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related discipline
- 1-3 years experience in IT infrastructure, systems administration, or related role
- Experience producing technical documentation, SOPs, or knowledge base articles in a corporate IT environment
- Strong written and spoken English proficiency
- Proficiency with documentation and knowledge management tools
- Solid understanding of servers, networking, virtualization, storage, and cloud services
- Working knowledge of ITSM processes including change, incident, and asset management
- Familiarity with diagramming tools (Microsoft Visio, draw.io, Lucidchart)
- Relevant certifications (ITIL Foundation, CompTIA Network+, Microsoft Azure Administrator)
- Basic scripting knowledge (PowerShell, Bash, or Python) for automating documentation tasks
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The Company
What We Do
Leader in ICT Solutions and Services Adventus is a premier provider of Information and Communications Technology (ICT) and Cybersecurity solutions and services that helps organizations design, execute, secure and manage their ICT and Cybersecurity environments and operations reliably and efficiently. We believe strongly that the winners in a globalized and ultra-competitive marketplace of today are defined by how they are able to effectively leverage technology to create competitive advantages and introduce business innovations. Our strong network of technology partners, excellent domain expertise, impeccable managed services and differentiated value propositions create enormous values for organizations that far exceed their expectations.
