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WSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports’ platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Why WSC Sports:
You’ll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). At WSC Sports, you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN - and that’s just the beginning of what WSC Sports has to offer! Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.
We are looking for an experienced IT Support specialist with high service awareness who will support 700+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.
What you’ll do:
- Respond to requests for technical assistance (in-person, ticket system, Slack, email).
- Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
- Install and troubleshoot end user equipment, software and hardware .
- Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
- Provide guidance, assistance, and follow-up on employee questions and tech problems.
- Follow IT procedures, logging all IT interactions and administering helpdesk software.
- Set up and maintain IT multimedia systems.
What you’ll need:
- At least 2 years of experience as a Help Desk/IT Support Specialist.
- High service awareness, ability to work independently and strong communication and collaboration skills.
- The ability to Identify and prioritize tasks.
- Familiarity working with ticketing systems, remote support tools (e.g., TeamViewer), and hardware lifecycle management
- Proficient in supporting modern workplace and collaboration tools (e.g.,Google Workspace Microsoft 365, Slack,) and troubleshooting Windows/Mac operating systems
- Good understanding of user lifecycle provisioning, IdP administration (Entra ID), and access control concepts (SSO, GPO).
- Familiarity with Mobile Device Management platforms for Windows and Mac (e.g., Intune, Iru, Apple Business Manager).
- Experience using inventory platforms and managing software licenses across various departments (JetBrains, Adobe, Figma, Zoom,AI Tools, VPN).
- Familiarity with hardware components (desktops, laptops) and basic networking.
- Fluent Hebrew & English.
Skills Required
- At least 2 years of experience as a Help Desk or IT Support Specialist
- High service awareness
- Ability to work independently
- Strong communication and collaboration skills
- Ability to identify and prioritize tasks
- Familiarity with ticketing systems and remote support tools such as TeamViewer
- Experience with hardware lifecycle management
- Proficiency supporting Google Workspace, Microsoft 365, and Slack
- Experience troubleshooting Windows and macOS operating systems
- Understanding of user lifecycle provisioning and identity provider administration, including Entra ID
- Understanding of access control concepts, including SSO and GPO
- Familiarity with mobile device management platforms for Windows and Mac, such as Intune and Apple Business Manager
- Experience managing IT inventories and software licenses
- Familiarity with desktop and laptop hardware components and basic networking
- Fluency in Hebrew and English
What We Do
WSC Sports is the leading AI-driven platform for sports content automation, management, distribution, monetization, and fan engagement. Built for the entire sports media ecosystem—rights holders, leagues, teams, broadcasters, publishers, and advertisers—WSC Sports powers seamless content workflows at every stage. By analyzing live broadcasts in real-time, WSC’s AI auto-generates personalized sports moments, delivering the right content at the right time across platforms. An end-to-end solution, it helps sports organizations scale content, control fragmented fan journeys, and maximize monetization—all from one unified platform. Trusted by 650+ organizations, including the NBA, NHL, LALIGA, and DAZN, WSC Sports, is shaping the future of sports media. Utilising advanced AI and Machine Learning technologies the WSC Sports proprietary platform analyzes live sports broadcasts, identifies each and every event that occurs in a game, and in real-time creates and publishes customised short-form videos. This enables sports media rights owners to maximise the use of their content, creating new revenue streams and a personalised fan experience on every platform for every type of fan.
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