IT Help Desk Intern

Description

Paid internship

HOURS: Eight hour shift M-F within 6:00 am to 11:00 pm MST operating hours. 8a-5p

JOB PURPOSE: 

The Information Technology (IT) Help Desk Intern provides hands on support for Edupoint’s technology equipment and office workspaces. This role is responsible to assist the IT team with computer deployments, workstation setup, equipment inventory, hardware maintenance, and basic troubleshooting in accordance with its needs and priorities. 

JOB SUMMARY:

The IT Help Desk Intern is responsible for preparing and deploying computer equipment, assembling workstations, maintaining inventory records, supporting office technology, and assisting staff with basic hardware and software issues. This position works closely with senior IT staff who hold the responsibility for managing servers, networks, or production systems. 

JOB DUTIES: 

• Assemble and deploy staff workstations, including monitors, docking stations, keyboards, and other peripherals
• Install and move standing desks, office technology equipment, and computer hardware as needed
• Set up, organize, and manage cabling and wiring for workstations and conference rooms
• Receive, inventory, label, and track IT equipment and assets
• Prepare computers for deployment, including operating system updates, software installation, and basic configuration
• Perform basic hardware diagnostics and troubleshooting under the guidance of senior IT staff
• Replace or upgrade hardware components such as memory, hard drives, monitors, keyboards, mice, and docking stations
• Assist with conference room technology setup and testing
• Coordinate equipment moves for office relocations and staff onboarding/offboarding
• Assist with maintaining accurate records of hardware inventory and equipment assignments
• Assist staff with basic technology questions and hardware-related issues
• Follow established IT procedures and documentation standards
• Other duties as assigned 

JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES: 

*Knowledge: 

• Basic understanding of computer hardware and peripherals
• Familiarity with Windows operating systems
• Understanding of common office productivity software
• Basic networking concepts
• General knowledge of computer setup and maintenance

*Skills: 

• Strong customer service and communication skills
• Ability to follow technical instructions and procedures
• Basic troubleshooting and problem-solving skills
• Organization and attention to detail
• Ability to prioritize tasks and manage multiple assignments

*Abilities: 

• Ability to lift and move computer equipment up to 50 pounds
• Ability to work independently and as part of a team
• Ability to learn new technologies quickly
• Ability to provide professional support to employees at all levels
• Strong organizational and time-management skills

EDUCATION AND/OR EXPERIENCE:

• Courses in and/or an Associates Degree in Computer Science, or 1 year of experience; or equivalent combination of experience and education

CERTIFICATES, LICENSES, REGISTRATIONS: 

• CompTIA A+ preferred but not required
• Other entry-level technical certifications are a plus

BENEFITS:

In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):

• Medical Insurance w/Prescription Drug Coverage 
• Dental Insurance Vision Insurance 
• Generous Paid Time Off & Holidays 
• Long Term Disability Insurance Life & Accidental Death & Dismemberment 
• Paid Maternity & Paternity Leave 
• Bereavement Leave 
• Professional Development Opportunities 
• Onsite Flu Shots for Staff & Immediate Family 
• Stocked Kitchen w/Healthy Snacks & Drinks 
• TRP Carpool Program 
• Employee Assistance Program 
• Opportunities for Community Involvement 
• Employer and Employee Contributed Health FSA 
• Employee Contributed Dependent Care FSA 
• 401K Plan w/Company Matching & Immediate Vesting 
• Short Term Disability Insurance 
• Health & Wellness Program 
• Company Sponsored Fitness Challenge 
• Pet Insurance 
• Free Parking 

TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

Work may require sitting for long periods of time; also stopping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel in the performance of duties may be required. 

Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.