Jobs at Edupoint Educational Systems, LLC

Coordinate AI-assisted testing and documentation workflows to validate product releases and maintain accurate user-facing content. Review automated outputs, prioritize test coverage, align with product and support teams, track release readiness, and improve AI-assisted processes to ensure quality and documentation completeness before release.

Manage SIS customization projects by eliciting and documenting requirements, producing functional/technical design documents, coordinating with developers and product managers, supporting implementations and CRC/QA, and reporting project status. Provide training, product demonstrations, and third-level support while maintaining stakeholder alignment and ticket documentation.

Sell and market student and instructional management software to K-12 districts. Prospect, close new SIS deals, upsell modules to existing clients, deliver demos, respond to RFPs, negotiate, maintain relationships, track pipeline in Salesforce, attend events, and collaborate with cross-functional teams to meet quota.

Lead cross-functional teams to develop compliant, competitive proposals for K-12 software RFPs. Analyze solicitations, prepare compliance matrices, author and edit proposal content, maintain boilerplate and requirements response databases, format and produce final physical/electronic submissions, and implement continuous improvement programs to increase proposal quality and win rates.

Provide on-site technical support for K-12 clients using the Synergy Education Platform. Triage and resolve software issues, analyze support requests, assist users with complex application workflows (gradebook, assessments, LMS), and maintain service quality standards. Collaborate with teams, meet performance targets, and occasionally travel for training or client support.

Paid IT Help Desk internship supporting computer deployments, workstation assembly, inventory tracking, basic hardware/software troubleshooting, cabling, and conference room technology. Works under senior IT staff guidance and assists with equipment moves, setup, and maintaining accurate hardware records.