At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike! We are seeking a highly motivated IT Executive Support Technician located at our corporate hub in Plantation, FL! The Chewy IT Executive Support team provides 5-star technical support, both remotely and in person to executive level staff across Chewy.
The IT Executive Support Technician plays a fundamental role in minimizing productivity challenges for executive staff and implementing solutions to address emerging needs. This is a highly visible role and will be responsible for providing end-to-end support for Windows and Mac hardware/software, audio/video conferencing, executive focused applications and more. This is a great opportunity for someone who wants to be part of a vibrant, dynamic and successful IT team.
What you'll do:
- Act as the main point of contact for executives and executive assistants across the organization. You will also assist and support non-Executive support staff as well
- Collaborate with business leaders and necessary IT teams to ensure our executive endpoints, mobile devices, peripherals, applications, and other assigned devices are consistently working
- Design, build and implement software solutions to improve system reliability and experience
- Lead meetings with various partners and peers regarding Executive Support initiatives or events
- Lead Service Review meetings with Executive Assistant team to review initiatives, SLAs, and project status updates
- Manage multiple channels of support for Executive Assistants and staff (Chat, Voice, E-mail and on-site). Be the owner of the chat channel for EAs and IT
- Project manage and support IT projects related to the Executive staff
- Prioritize and manage the executive support incidents/requests and provide weekly reporting of support issues to IT management
- Proactively partner with executive assistants to review technical challenges, research and implement solutions
- Plan and oversee critical events such as board meetings, earnings calls and company town-halls
- Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC's, desktop application software, and peripheral devices; escalate issues as needed.
- Provide IT/AV conference support for onsite/offsite presentations, events, and meetings related to executives which may occur after-hours and on weekends
- Interact with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related executive support
- Maintain documentation for all Service Desk and end user processes and procedures pertaining to executives
- Train executive staff and supporting users on existing and new technology
- Lead the testing, documentation and implementation of new hardware/software related to executive staff
- Work closely with HR and IT teams to ensure seamless onboarding experience for new executives joining the organization
- Participate in 24/7 support and on-call rotation
- Ability to travel up to 20% is required
What you'll need:
- Minimum of 5 years' experience providing technical support in a corporate environment
- Technical certifications - CompTIA A+ or CompTIA Network +, Apple ACMT or ACSP Certification, MS certifications such as MCSE, MCSA, and/or MCITP
- Extensive knowledge of A/V systems and solutions such as Crestron
- Functional knowledge of Active Directory and related services
- Experience supporting endpoints via SCCM and JAMF
- Experience administering Office 365
- Extensive knowledge of Windows Desktop and Mac Operating Systems
- Experience supporting MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, Linux) and Unified Communications
- Notable Project Management experience
- Work under pressure and effectively prioritize tasks
- Effective listening and interpersonal skills. Must be able to understand customer needs, communicate clearly and negotiate complex issues when necessary
Bonus:
- Prior experience operating in an executive support role
- JAMF Certification
- Project Management Certification
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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