About the Role
We are seeking a dedicated IT professional to join our San Mateo team. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with our HQ IT team to maintain high standards across the company. This role requires strong technical skills, a customer-centric approach and the ability to work in a fast-paced environment solving both technical and operational challenges.
About the Team
We are a strong team dedicated to delivering excellent customer service and helping our company grow. Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs.
What you’ll do
The ideal candidate should have both technical and operational experience, supporting a regional and diverse team in an IT support role. They should understand the daily aspects of IT operations in a fast-growing and dynamic company.
- Provide high level end user support
- Troubleshoot IT-related issues, including:
- Hardware
- Systems
- Networking
- Audio & Video
- Asset Management
- Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
- Partner with business units and collaborate on IT-related projects.
- Communicate effectively across all levels of the organization.
- Support a global workforce by partnering with overseas team members, employees, and consultants
- Analyze existing IT processes, suggest improvements, and implement business processes where needed
- Take on responsibilities beyond this job description as the company grows
What You’ll Bring
- Prior IT/helpdesk/customer service experience
- A 5-star customer service mindset
- Excellent verbal and written communication skills
- Strong teamwork and collaboration skills
- Familiarity with macOS, Windows, Linux, iOS, and Android devices
- Ability to administer Google Workspace (G-Suite)
- Experience working with SSO platforms (Okta, OneLogin, etc.)
- Capability to manage AV hardware and software, including Zoom and other video conferencing tools
- Familiarity with our technology stack, including:
- Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
- Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Fertility Stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits
- You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.
Annual Pay Range
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
Top Skills
What the Team is Saying
What We Do
Verkada is the world’s largest cloud-based B2B physical security platform, offering a seamless blend of tech and safety. With six product lines — video security cameras, access control, environmental sensors, alarms, workplace systems, and intercoms — all integrated on one cloud platform, Verkada is designed for simplicity and scalability. Our real-time insights help organizations keep their spaces safe and comfortable while taking swift action to minimize security risks, workplace hassles, and costly inefficiencies.
Founded in 2016 and backed by over $460M in funding, we’ve grown fast, with 16 offices spread across four continents, 2,000+ employees, and 26,000+ customers in 85+ countries — including 82 of the Fortune 500.
Created by Stanford computer scientists and security experts, alongside Cisco Meraki’s co-founder and COO Hans Robertson, Verkada calls San Mateo, CA home. We also have offices in Salt Lake City, Tampa, Phoenix, Austin, London, Sydney, Taiwan, New York, Philadelphia, Toronto, Mexico City, Seattle, Tokyo, and Korea.
Why Work With Us
Verkada’s products start with safety – video security cameras, door-based access control and alarms, and extend to operations, environmental sensors, visitor and mailroom management.
All of our products can be accessed within one cloud ecosystem, bringing the intuitive and easy-to-use nature of consumer security products to the levels of scale
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Verkada Inc Offices
OnSite Workspace
At Verkada, we have a thriving onsite culture with a world-class Workplace Team committed to designing innovative spaces that spark creativity.
