IT Engineer II

Posted Yesterday
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Headquarters, AZ, USA
In-Office
Mid level
Edtech • Transportation
The Role
Design, develop, configure, deploy and troubleshoot IT/cloud/network solutions. Lead small projects, test and prototype, document runbooks, liaise with vendors, and provide incident support and end-user documentation.
Summary Generated by Built In

The Engineer's role is to actively participate in designing and executing technology solutions. They work on configuring, coding, and developing components while troubleshooting issues. Junior Engineers document their work and provide support as part of a collaborative team effort.

Major Responsibilities

  • Small project leadership, single project focused.
  • Developing and implementing technology/software solutions, conducting system analysis, and collaborating with cross-functional teams.
  • Design and Development: Contribute to the design and development of engineering solutions, products, or systems under supervision.
  • Testing and Prototyping: Conduct tests, experiments, and prototype development to validate engineering concepts and designs.
  • Collaboration: Collaborate with cross-functional teams, communicate project status, and assist in project planning and scheduling.
  • Engineer, design, configure, deploy and troubleshoots technologies.
  • Research, document, and implement solutions.
  • Monitor performance, correct mistakes, identify areas for improvement, and general debugging.
  • Develop and maintain end-user documentation, manuals, guidelines, and run books.
  • Liaise with vendors for prompt rectification of any problems or emergencies.
  • Provide estimates on work effort.
  • Address incidents and provide ongoing support.

Minimum Education or Certifications Required

  • BS/BA in IT, Computer Science, Engineering, Management, or other related area, or equivalent experience.

Minimum Experience or Skills Required

  • 3+ years’ experience with one or more technologies.
  • Operates with limited supervision.
  • Proficiency in cloud, network, and software methodologies, strong analytical skills.
  • Hands-on experience troubleshooting issues.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal skills.
  • Strong written and oral communication skills.
  • Customer-focused mindset.
  • Attention to detail.
  • Able to learn, understand and apply new technologies.


First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.


In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Skills Required

  • BS/BA in IT, Computer Science, Engineering, Management, or equivalent experience
  • 3+ years' experience with one or more technologies
  • Proficiency in cloud technologies
  • Proficiency in networking technologies
  • Proficiency in software methodologies
  • Hands-on troubleshooting experience
  • Strong analytical and problem-solving skills
  • Strong interpersonal skills
  • Strong written and oral communication skills
  • Customer-focused mindset
  • Attention to detail
  • Ability to learn, understand, and apply new technologies
  • Ability to operate with limited supervision
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The Company
HQ: Cincinnati, Ohio
14,627 Employees

What We Do

As the leading pupil transportation solutions provider for school districts in North America, First Student provides the best start and finish to every school day. Our teams complete five and a half million student journeys each day, moving more students than all U.S. airlines combined. We operate more than 44,500 vehicles in 41 U.S. states and 8 Canadian provinces/territories. What makes First Student the right choice for your school district's needs? Our partnerships: We believe great transportation is always the result of close, trusted partnerships with the school districts we serve. Understanding that needs change sometimes throughout the school year, our goal is to remain responsive to your district's needs. We work closely with school districts to ensure the transportation solutions we provide represent a collective, forward-thinking response to the needs of your district and community. Our engagement: We believe education offers a child – and their family – the foundation needed to lead a productive and successful life. We support education by making sure children have a safe and reliable way to get to and from school each day. Students start and end their school days with us, and we recognize the opportunity we have to impact each student’s day in a positive manner. Our people: Our people are our advantage. With a team of highly-trained drivers and the industry’s strongest safety record, we’re able to leverage the best practices, technologies and processes needed to deliver quality, consistent service. Visit http://www.firststudentinc.com for more information about how First Student is Caring for students, today, tomorrow, together.®

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