For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care.
What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices.
Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time.
We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.
Challenges you’ll solve...Own a large share of the IT ticket queue, triaging, diagnosing and resolving First and Second Line issues for end users across the business
Help run onboarding and offboarding processes, including device builds and new joiner setup
Provision and manage access across our suite of software and tools
Manage our device fleet through MDM - covering enrolment, configuration, patching and updates
Perform routine IT maintenance, keep our documentation current, and pick up on-premises hardware and AV work where needed
Script away repetitive tasks to reduce the manual load on the team
Support the wider team on technical initiatives and projects on the IT roadmap
You have a few years of hands-on IT support experience and can work through a busy queue independently, without much hand-holding
You are reliable, methodical, follow through, close tickets properly and keep users updated along the way
You enjoy getting to the bottom of an issue, and know when something needs escalating rather than sitting on it
You have experience writing scripts (Bash, PowerShell, Python or similar) to automate processes, and look for the chance to do it
You love working on a team where people continuously learn, solve complex problems, and celebrate success together
You are highly organised with a high volume of tickets alongside routine maintenance; you know how to prioritise your workload and keep things moving
You get things done at pace, get up to speed quickly, and make a visible difference within the year
You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to solve healthcare productivity.
£60,000 salary
Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life
Flexible working: We are an office-first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm
Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year
We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
Skills Required
- A few years of hands-on IT support experience
- Triage, diagnose and resolve First and Second Line issues
- Onboarding and offboarding processes, including device builds and new joiner setup
- Provision and manage user access across software and tools
- Manage device fleet through MDM (enrolment, configuration, patching, updates)
- Experience writing scripts to automate processes (Bash, PowerShell, Python or similar)
- Experience with on-premises hardware and AV support
- Highly organised with ability to prioritise high ticket volumes and follow through
- Able to work office-first in Shoreditch approximately 3 days per week
What We Do
Accurx is where conversations happen with and about patients. Through one, easy-to-use platform, we help everyone involved in a patient’s care to communicate and collaborate. Whether you’re a patient or a healthcare professional, Accurx lets you connect seamlessly with the people you need to. We believe that healthcare runs on conversations - conversations in GP practices, on hospital wards, over the phone, text, video, email and from a patient’s home. That’s why we’re working toward a health system where everyone involved in patient care can communicate for the good of patients and healthcare staff. Every interaction on Accurx helps to build a better-connected healthcare system, where easy communication changes and saves lives every day.
