A core member of the Business Continuity Management team, the IT Disaster Recovery Specialist works with dedicated IT professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
ResponsibilitiesResponsible for assisting with all aspects of the Business Continuity and Disaster Recovery program.
As part of a cross-trained team, the ability to assist with both BCP and DR deliverables is critical.
Plan schedule, and coordinate the execution of small to large scale global BCP and DR testing
Assist with documentation. Documentation is a large part of this role.
Planning, execution, and post-implementation activities for projects within the Business Continuity / Disaster Recovery team.
Assist with development and regular review of BCP and DR and documentation.
Maintenance of SharePoint portals and archival of old data.
Utilize Service Desk online tool to search and create Change Orders, Request tickets, and Configuration Items.
Create and maintain business continuity and disaster recovery testing and metric reports.
Data entry and analysis of testing results using SharePoint and other online tools.
Professional email and phone communication with teams across many countries and time zones. This includes scheduling and leading conference calls.
Execute processes and procedures to be followed for different locations in the event of an office outage.
Participation in the Incident Management process when required for Priority issues; This requires some level of IT background and knowledge (infrastructure components, operating systems, application basics).
Represent the DR Team in review of all applications for conformance with IT standards and DR methodologies.
Assist with planning and execution of VDI BCP testing (virtual BCP testing).
Maintain quick reference Documentation for Office BCP/DR to assist in actual disaster situations.
Participate and lead BCP/DR testing and recovery activities including some non-business hours and weekend work.
Address requests for both internal and external audits.
Deep understanding of Business Continuity and Disaster Recovery with applicable experience.
An understanding of IT concepts and general technologies and ability to lead technical planning calls with IT staff.
CBCP or equivalent (a plus).
Experience using SalesForce platform (a plus).
Experience using Fusion Risk Management BCP software (a plus).
Proficiency using Microsoft SharePoint.
Proficiency using the Microsoft Office Suite (Word, Excel, PowerPoint).
Comlex problem solving and critical thinking skills.
Excellent communication and documentation skills; Must be able to communicate professionally
Ability to be self-directed when required; Self-starter.
Project Management Experience and Skills: organized and able to keep track of many tasks at one time. Able to prioritize work according to deadlines.
Demonstrated strong proficiency in interpersonal and communication skills including oral and written English.
Availability and willingness to travel occasionally to other Citco locations for business.
Skills Required
- Deep understanding of business continuity and disaster recovery with applicable experience
- Understanding of IT concepts and general technologies, including infrastructure, operating systems, and applications
- CBCP or equivalent certification
- Experience using Salesforce
- Experience using Fusion Risk Management BCP software
- Proficiency using Microsoft SharePoint
- Proficiency using Microsoft Office Suite, including Word, Excel, and PowerPoint
- Complex problem-solving and critical-thinking skills
- Excellent communication and documentation skills
- Ability to work independently and demonstrate self-direction
- Project management skills, including organization, prioritization, and deadline management
- Strong oral and written English communication skills
- Availability and willingness to travel occasionally to other company locations
What We Do
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets. A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassuring clients that their critical administration functions are in safe hands. Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions. Our Divisions Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more. Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services. Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms. Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
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