IT Director, Cloud Engineering

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an “IT Director, Cloud Engineering” role with TaskUs: 

So what does an IT Director, Cloud Engineering do? Think of yourself as a leader that builds, enhances, and maintains on-premise and cloud-based Network infrastructure solutions and architecture through established standards, best practices, and the appropriate staffing and management of technical resources. 

Imagine yourself going to work with one thing on your mind: that you will provide technology vision and leadership which aligns with the organization’s current and future goals, establish and maintain Cloud Infrastructure standards, plan and coordinate the processes required for the design and provisioning of infrastructure and networks necessary for the business and IT teams.

Key Responsibilities:

• You will apply proven communication and problem-solving skills to guide and assist the organization on issues related to the design, development, and deployment for all infrastructure systems.

• You will develop and document infrastructure design policies, procedures, standards, guidelines.

• You will monitor lifecycle management strategy and processes.

• You will build and manage a team of highly skilled cloud engineering and architecture resources.

• You will develop and maintain effective working relationships with the business, vendors and stakeholders to deliver, maintain and operate enterprise-wide solutions for current and long-term business needs.

• You will evaluate emerging infrastructure technologies and provide strategic direction related to emerging technologies.

• You will serve as an active member of the Enterprise Architecture Team and participate in Executive Project Review Board meetings, as necessary.

• You will liaise with other IT departments and other teams to assist with platform direction, data processing/retention and overall vision.

• You will create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.

• You will ensure proper communication and collaboration across various functional areas and departments regarding matters such as quality assurance, requirements definitions and project management activities. You will manage infrastructure CAPEX and expense budgets.

• You will establish proactive design and operational measures to reduce production downtime incidents. You will integrate security standards and processes into solution designs to meet and sustain compliance with TaskUs security practices.

• You will provide technical evaluation and consulting support for enterprise projects. 

• You will maintain documentation of infrastructure and network design and their corresponding contracts/agreements/lifecycle.

• You will cultivate and disseminate knowledge of infrastructure best practices; ensure process and infrastructure documentation is relevant, current and leveraged. 

• You will work closely with the Operations, Sales and Client Services to ensure the execution of plans corresponds with expectations and govern deployment compliance with standards.

• You will also perform all other job-related duties as assigned.

Required Qualifications:

• Bachelor’s degree in Computer Science or a related field or equivalent work experience

• 15+ years of overall relevant IT experience with at least 7 years of experience in full infrastructure life cycle and considerable experience in delivering infrastructure and architecture services in a production environment.

• Previous experience of technical leadership, with a track record of increasing responsibilities are needed. Previous experience with implementation of structured design and architecture processes in a corporate environment are also needed.

• We need someone with project management skills including: project planning; structure; detail-oriented; discipline; project execution and follow-through.

• IT Operations experience is required. Previous experience leading a Cloud Engineering team (Amazon Web Services, Azure Cloud Services, Google Cloud Platform, Cloud Network Management Tools / Solutions and Deployment experience is preferred (Mixed Environment - AWS, Azure, New Relic, Terraform, Redshift) 

• Background in Network Management tools is preferred (Solar Winds, New Relic) is desirable 

• Experience with Security Vulnerability remediation for Cloud Environments, Cloud Environment Configuration hardening is required

• Someone with excellent customer service skills.

• Someone who is able to lead and mentor a team. Someone who has interpersonal skills to deal effectively with all business contacts.

• Someone who is able to accommodate different hours to work with teams from across the globe.

Education / Certifications:

• Bachelor’s degree in Computer Science or a related field or equivalent work experience

Work Location / Work Schedule / Travel: 

• Mostly Midshift Schedule (must be flexible to shifting if needed)

• Monday to Friday work week (Saturday & Sunday rest days)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.