Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
About Us
Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 540 offices globally. Our mission is to shape the maritime industry by delivering innovation, sustainability and unparalleled customer experiences to enable global trade and a more sustainable future. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world.
Global Business Services (GBS) is an in-house service provider specializing in HR, Finance and Technology for Wilhelmsen - providing high quality, scalable, reliable solutions that drive efficiency, enhance customer experience and cost-efficient business support services
Job Title
IT Coordinator
Who you will report to
Reporting to the IT Manager – AMB & APAC.
Who We Are Looking For
We are looking for a proactive IT Support professional to join a dynamic work environment, providing remote IT support to APAC locations. In this role, you will tackle diverse technical challenges and help keep our systems running smoothly.
The Role:
Experience a dynamic work environment where no two days are the same. You will provide IT support remotely to our APAC locations and will have the following main responsibilities:
What you will work on
Ensure local support to applications, network management, server management, order fulfilment, IT governance, and security.
Assist 1st Line support team if or when required, identify recurring issues/problems and automation opportunities, and report to IT Manager.
Resolution and follow-up of incidents reported to 2nd & 3rd Line support.
Order and secure facilities, equipment & supplies required to provide services.
Follow up with the local vendor, identify needs and renewal cycle, and liaise with stakeholders.
Ensure all incidents and requests are registered in the global helpdesk system and are handled according to Global Business Solution - Service Level Agreement principles and guidelines.
Identify needs, arrange training, and liaise with the Tech teams through online and physical training courses.
Monitor user satisfaction scores and identify improvement potential.
Advice on IT investment budget.
Provide accurate reporting as required.
Act within the corporate governance policy.
Qualifications you have for this role
You must have excellent written and spoken English skills and the ability to understand & convey complex IT scenarios.
University-level degree in IT or Business Administration or relevant industry experience. Alternatively, you have an excellent customer support background and working experience or exposure as an IT personnel.
You are independent, driven, dependable, result-oriented, and possess a service-minded attitude.
You thrive when making connections and have a desire to get the job done and get it done right.
You should possess reliability, trustworthiness, multitasking abilities, thoroughness, initiative, and determination.
You should have a strong work ethic and the ability to work independently while also being a team player. You can work towards deadlines, handle pressure, and be a problem solver.
You are committed to your and others’ safety, compliance, and wellness.
You must have a valid permit to work in Malaysia to qualify for this position.
Location
The position will be based in Kuala Lumpur office located at KL Sentral which is a strategic work location with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as easy to get to go by public transportation.
What we offer
5-days work week including complying with Malaysia’s Public Holiday
International work environment and culture
Great learning and development opportunities
Hybrid working arrangement (4 days in the office, 1 day remotely)
How to apply
Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary.
Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.
Skills Required
- Excellent written and spoken English skills
- University-level degree in IT or Business Administration or relevant industry experience
- Customer support background or prior exposure as IT personnel
- Ability to understand and convey complex IT scenarios
- Experience with applications, network management, and server management (support context)
- Experience using a global helpdesk/ticketing system and following SLA principles
- Ability to liaise with vendors, manage renewals, and order equipment/supplies
- Service-minded, independent, dependable, multitasking, thorough, initiative-taking, and able to work under pressure
- Valid permit to work in Malaysia
What We Do
Founded in Norway in 1861, Wilhelmsen is a global maritime industry group. With the world's largest maritime network on call 24/7, our people can deliver products and services on the ground practically anywhere you have ships, or maritime related industries. We make the maritime industry spin. Committed to shaping the maritime industry, we’re also developing new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues in 57 countries, we take innovation, sustainability, and unparalleled customer experiences one step further. We are Wilhelmsen. Because of our heritage and our ambitions for the future, we aspire to be the leading enablers of global trade
