IT Business Analyst

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

IT Business Analyst

The Opportunity

Roche has established Global Analytics and Technology Center of Excellence (GATE) to drive analytics & technology driven solutions by partnering with Roche affiliates across the globe. This position is to support GATE’s stakeholders in the Customer Engagement Suite (CES) - Voice of Customer (VOC) which sits within the business function of AABI (Advanced Analytics Business & Insights). The successful candidate will be based out of Budapest, Hungary. 

In this role, you will collaborate closely with business stakeholders, IT counterparts, and product managers to gather and analyze requirements, translate business strategy into actionable next steps for technical execution , and ensure that the proposed solutions for tracking customer feedback effectively meet business objectives and user needs. This position offers an exciting opportunity to contribute to the development of innovative and user-centric products for our business stakeholders. 

• Requirement Gathering: Participate / lead project discovery phases with business to elicit, analyze, and document business requirements, ensuring a thorough understanding of project level and country (Roche affiliate) level user needs

• Domain Leadership: Taking full ownership of the VoC business / technical requirements and issues management

• Requirements Documentation: Translating complex VoC feedback into actionable technical specifications for the CES platform

• Team Leadership: Leading the technical CES development for this stream, including the management of a 3-person development team (Front-End developers, Analytics engineers)

• Cross-Functional Orchestration: Acting as the primary liaison between the Product Owner, Design (UX/UI), Front-End Development, and Analytics Engineering to ensure technical alignment

• Tactical Support: Providing daily tactical support to the Roche Digital Technology (RDT) organization to ensure seamless Marketing Technology integration and issue resolution between Data platform and Qualtrics source system

• Create Success Stories: Work with business and program leads to summarize the impact of the program and develop success stories to share with the broader organization

Who You Are

• Minimum of 6-8 years' experience working as a Business Analyst, preferably with a pharmaceutical industry or pharma consulting firm focusing on stakeholder management and project delivery.

  Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all level

• Ability to lead workstreams independently as per defined vision while being part of the bigger project team 

• Proficiency in requirements gathering techniques, structuring the requirements, and process modeling

• Proven track record for consistently meeting or exceeding goals on projects in Pharma / Biotech industry

• SQL knowledge is mandatory

• Slack and GitLab to maintain high-velocity communication and project tracking

• Qualitrix and Voice of Customer Expertise is nice to have

In Exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. 

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.