IT Business Analyst

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

The IT Business Analyst – SYSPRO has broad responsibility for the support, administration, optimization, and continual improvement of the SYSPRO ERP platform and the business processes it supports. The analyst works closely with business stakeholders across Finance, Supply Chain, Manufacturing, Procurement, Customer Service, and Sales to identify opportunities for process improvement, troubleshoot system issues, and deliver effective ERP solutions.

The analyst serves as both a business and technical liaison, translating business requirements into system solutions while ensuring the reliability, performance, and integrity of the SYSPRO environment. This role is responsible for supporting enhancements, testing, reporting, user training, and continuous improvement initiatives that drive operational efficiency and business value.

Key Responsibilities

• Align ERP solutions with organizational mission, operations, structure, and goals
• Analyze and improve business processes across MFG, Supply Chain, OM, FIN, and customer service
• Build strong stakeholder relationships and serve as a trusted ERP advisor
• Configure and maintain SYSPRO modules, workflows, forms, dashboards, and reports
• Coordinate issue resolution with users, IT teams, vendors, and support partners
• Create and maintain documentation, SOPs, training materials, and knowledge articles
• Build functional specs and support technical designs for enhancements, integrations, and customizations
• Identify ways to leverage SYSPRO capabilities to improve organizational performance
• Lead root cause analysis and drive permanent corrective actions
• Maintain ERP data integrity by identifying and correcting quality issues
• Manage SYSPRO incidents, requests, and enhancements in ServiceNow
• Meet service levels and communicate statuses, impacts, and resolutions
• Monitor performance and recommend improvements to efficiency, scalability, and business value
• Partner with stakeholders to define requirements and recommend efficient SYSPRO solutions
• Serve as the primary IT contact for SYSPRO support, configuration, enhancements, and optimization
• Support ERP implementations, upgrades, acquisitions, integrations, and transformation initiatives
• Support ITSM change, release, and problem management processes
• Support test planning, execution, defect management, and user acceptance testing
• Train users on new functionality, enhancements, and best practices
• Troubleshoot ERP issues with internal IT teams and external vendors 

Qualifications

• 3+ years of direct SYSPRO ERP support and administration experience
• 5+ years of ERP support experience in a business, ERP, functional analyst, or similar role
• Bachelor’s degree in IT, computer science, business, or related field
• Experience gathering requirements and creating functional specifications
• Experience supporting ERP implementations, upgrades, and enhancements
• Experience with manufacturing, supply chain, order management, and/or finance processes
• Experience with reporting and analytics tools, including SQL-based reporting
• Familiarity with ITSM practices; ITIL preferred
• Knowledge of ERP integrations, APIs, EDI, and related business systems
• Manufacturing or industrial experience preferred
• Strong understanding of ERP testing, change management, and SDLC processe

Skills & Competencies

• Ability to manage multiple priorities in a fast-paced environment
• Ability to translate technical concepts into business language
• Continuous improvement and process optimization mindset
• Curiosity and willingness to learn modern technologies and business processes
• Effective collaboration with IT, business, and vendor teams
• Excellent written and verbal communication skills
• Knowledge of ERP reporting, data analysis, and business intelligence
• Purposeful with a focus on business value
• Strong analytical, critical-thinking, and critical thinking skills
• Strong customer service mindset
• Strong relationship management and communication skills
• Strong SYSPRO ERP and business process knowledge
• Willingness to drive and embrace change

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Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

 Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

*100% paid by ADS.

Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.

Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.

Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.

Learn More: https://www.adspipe.com/about-us

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.